Michael Marchitelli
Foxborough
Summary
Focused on supporting team needs through hard work and skilled performance. Knowledgeable about reading and understanding orders, manuals and schematics. Able to handle physically-demanding needs on flexible schedule and operate all types of hand tools, power tools and equipment used in Commercial and Industrial settings.
Overview
20
20
years of professional experience
Work History
INTERNAL SERVICE DIRECTOR
DCD NUCAR
06.2023 - Current
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Led a team of technicians providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Implemented a new standard to the Dept, setting standards and accountability resulting in a positive work environment.
- Manages Used car service for 5 dealerships, getting them front line ready.
Mercedes Benz Internal Service Manager
Mercedes Benz Of Westwood
02.2018 - 06.2023
- Liaison between Service Dept and Sales Dept
- Dispatched work to appropriate Tech.
- Created Repair Orders for New/Used car repairs. Between 400-500 each month.
- Knowledge of every used car on lot.
- Contact 3rd party vendors for outside needs (ie. windshields, upholstery repairs, body shops).
- Keeping track of monthly goal for Sales to meet.
- Assessed vehicle maintenance status and completed needed service.
- Approving work for Used Cars within budget of projected sales price.
- Talking with customers with any needs or concerns they might have.
- Appraising Vehicles for trades.
Mercedes Benz Internal Recon Shop Manager
Prime Motor Group
08.2012 - 02.2018
- Managed 3 High End Dealerships internal body work
- Replaced and repaired vehicle parts according to work order instructions
- Monitored Paint inventory and reported need for replenishment
- Distributed ordered components to appropriate technicians to complete repairs
- Completed average of 100-125 work hours personally each week while maintaining company defined quality standards
- Making sure work got done right the first time
- Making sure work got out in a timely fashion
Auto Body Painter
Prime Motor Group
07.2013 - 08.2014
- Followed company procedures to maintain work environment in neat and orderly condition
- Painted in a production setting
- Average work produced per week(100-125 hours)
- Mixed paint to spec
88M (Heavy Truck Transporter)
US ARMY
08.2007 - 08.2014
- Joined US Army
- Became a Heavy Equipment Transporter
- 2 tours to Iraq
- In charge of 8-10 soldiers on convoys throughout IRAQ
- Keeping bad situations under control and getting everyone back healthy
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Auto Body Painter
Danilchuk Auto Body
06.2012 - 07.2013
- Sanded and Prepped cars before paint
- Tapped cars for paint
- Mixed paint to correct amount and color for the job
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application
Auto Body
Ernies Auto Body
07.2004 - 01.2007
- First started Auto Body Career
- Swept floors cleaned shop
- Moved up to Detailer for a year or so following being promoted to Vehicle Prepper
- Learned the Ins and outs of a Body Shops day to day operation
Education
High School Diploma -
Hingham High School
Hingham, MASkills
- Always on time
- Always positive attitude
- Can deal with high stress an make the best of it
- My work ethic is my number 1 characteristic
- True to doing it the right way
- Leadership qualities
- Business Leadership
- Employee Motivation
- Goal Setting
- Department Oversight
- Regimented
Timeline
INTERNAL SERVICE DIRECTOR
DCD NUCAR
06.2023 - Current
Mercedes Benz Internal Service Manager
Mercedes Benz Of Westwood
02.2018 - 06.2023
Auto Body Painter
Prime Motor Group
07.2013 - 08.2014
Mercedes Benz Internal Recon Shop Manager
Prime Motor Group
08.2012 - 02.2018
Auto Body Painter
Danilchuk Auto Body
06.2012 - 07.2013
88M (Heavy Truck Transporter)
US ARMY
08.2007 - 08.2014
Auto Body
Ernies Auto Body
07.2004 - 01.2007
High School Diploma -
Hingham High School
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