Microsoft Operations Manager
Michael McClung
Georgetown
Summary
At Mass General Brigham, I leveraged my expertise in Application Management and customer support to drive significant technology investments and business process improvements. Through strategic collaboration and technical acumen, I delivered customized software solutions, enhancing product development and client satisfaction. My proactive engagement in professional development and industry forums underscored my commitment to excellence and innovation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Solutions Engineer
Mass General Brigham
11.1997 - 02.2025
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Evaluated emerging trends and recommended strategic technology investments to drive company growth.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Provided technical expertise in the design and implementation of customized software applications.
Education
No Degree - Industrial Technology
Fitchburg State University
Fitchburg, MASkills
- Customer support
- Supplier management
- Business process improvement
- Application support
- Project management
- Technical training
Accomplishments
Through the years at MGB I was given the opportunity to certify and implement Hardware and many different Windows Server applications including:
Windows Server Operating Systems: Fine tune OS to eliminate unneeded services
Microsoft Operations Manager: Designed platform for monitoring the 5000+ Server farm
Microsoft Configuration Manager: Designed Site to support 100,000+ devices deploying Security patches, application upgrades and reporting
TrendMicro Antivirus: Certified for Endpoints and storage. Most recently migrated on prem to SaaS service.
Certification
Azure Fundamentals
AWS Certified Cloud Practitioner
Software
Timeline
Solutions Engineer
Mass General Brigham
11.1997 - 02.2025
No Degree - Industrial Technology
Fitchburg State University
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