Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michael Palermo

Fitchburg

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

21
21
years of professional experience

Work History

Member Service Representative

Planet Fitness
10.2013 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Consistently cleaned and maintained the gym on a daily basis

Customer Service Representative

Petco
09.2010 - 04.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Meat and Produce Associate, Front End Bagger

Hannaford Supermarket
05.2003 - 01.2010
  • Stocked fruits, vegetables and meats, and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce and meat department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits, vegetables, and meats and finding requested items in each department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce and meat section.


Education

Associate of Science - Legal Studies

Mount Wachusett Community College
Gardner, MA
05.2024

Certificate - Paralegal Studies

Mount Wachusett Community College
Gardner, MA
05.2023

Skills

  • Customer Service
  • Customer Support
  • Team player attitude
  • Health and safety awareness
  • Cleanliness and hygiene
  • Microsoft Word

Additional Information

Just recently earned my Associate's Degree in Legal Studies. Enjoyed learning about law, and excited to enter the field.

Timeline

Member Service Representative

Planet Fitness
10.2013 - Current

Customer Service Representative

Petco
09.2010 - 04.2011

Meat and Produce Associate, Front End Bagger

Hannaford Supermarket
05.2003 - 01.2010

Associate of Science - Legal Studies

Mount Wachusett Community College

Certificate - Paralegal Studies

Mount Wachusett Community College

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Michael Palermo