Michael Peixinho
Plymouth,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Gillis Family Tavern
05.2021 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Bar Manager and Bartender
Black Raspberry Pub
04.2007 - 05.2021
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Head Waiter
Rei Do Gado
01.2001 - 01.2007
- Create a welcoming environment for all the patrons to have an unforgettable dining experience
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Silver Lake Regional High School
Kingston, MA06.1995
Skills
- Multi-task Management
- Responsive and Adaptable
- Sales
- Facility management
- Inventory control
- Customer experiences
- Time management
- Staff training/development
- Event management and promotion
- Vendor sourcing
- Customer relationship management
- Staff management
- Service quality improvement
- Leadership and team building
- Exceptional interpersonal communication
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager
Gillis Family Tavern
05.2021 - Current
Bar Manager and Bartender
Black Raspberry Pub
04.2007 - 05.2021
Head Waiter
Rei Do Gado
01.2001 - 01.2007
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Silver Lake Regional High School
Similar Profiles
Karla HooverKarla Hoover
Resident Support Worker at Gillis LodgeResident Support Worker at Gillis Lodge
Camryn ShortCamryn Short
Pet Sitter at Jennifer GillisPet Sitter at Jennifer Gillis
Ellery BowneEllery Bowne
Service Agent at Smith Gillis Financial LLCService Agent at Smith Gillis Financial LLC