Michael Porter
Reading
Summary
Licensed Plumber & Professional Lead Technician with a strong background in installation, troubleshooting, repairing, and maintaining complex hvac & plumbing systems. Skilled in diagnostics, customer service, and technical support, fostering team collaboration and consistently achieving high-quality results. Reliable and adaptable, ensuring seamless operations and problem resolution in dynamic environments. Strong communication and leadership abilities, enhancing team efficiency and performance. Keeps on top of continuing education and always looking to learn something new.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Evolved Mechanical
08.2013 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Train new and existing employees
- Install and Service electrical, plumbing, and hvac equipment.
- Invoice jobs and collect payments
- Build rapport with customers through great service and installations in order to obtain high ratings from online reviews.
Sales Associate & GM Master Technology Expert
Moore Gmc
08.2013 - 08.2018
- Build rapport with customers by listening to there wants and needs in order to help them into a vehicle that fits there lifestyle.
- Obtain General Motors Master Certified Technology Expert and use expertise in order to educate both customers and other GM employees on the new & existing vehicle technologies.
- Perform test drives and complete paperwork in order to help customers through the sales process.
- Maintain a professional attitude and appearance
- Stay current on GM training
Manger
Pet Life
07.2011 - 07.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ordered stock, performed inventory checks, scheduled employee's shifts, balanced registers, opened/closed store, and responded to any alarms after hours as a key holder to the store.
- Trained existing employees to maximize team agility and performance.
Service Technician
Certified Restaurant Equipment Service
01.2007 - 01.2010
- Diagnose and repair all types of commercial cooking equipment.
- Diagnose and repair electrical, plumbing, hvac, and electronics located in and around the restaurant equipment.
- Write invoices and collect payments at job completion.
- Work both independently and as a team player in order to complete jobs in a timely manner.
- Stay current with new technologies
Service Technician
Massachusetts Restaurant Equipment Service
01.2004 - 01.2007
- Ability to listen to and understand customers needs in order to efficiently diagnose and repair all different types of commercial restaurant equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintain a fully stocked service van and professional appearance.
- Work well under pressure
Dairy Manager
Johnny's Foodmaster
01.2001 - 01.2004
- Ordered all dairy product for dairy department
- Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
- Restocked cases with new merchandise, rotated stock, and removed expired items for proper disposal.
- Work together with all other department managers and vendors in order to find solutions to any problems that arise.
Education
Plumbing
Northeast Metro Tech
Wakefield, MA02.2024
Automotive Technology
Universal Technical Institute of Massachusetts
Norwood, MA2011
RHVAC
RETS TECH
Boston MA2003
GED -
Scale
Somerville, MA2002
Skills
- Service and Installation of Plumbing and Hvac systems and equipment
- Ability to diagnose and repair electrical and electronic controls related to Hvac and other equipment
- Ability to work with all refrigerants and have EPA Universal Certification in refrigerant transition and recovery
- Ability to read blueprints and follow direction
- Ability to learn new things fast
- Work well with others or independently
- Willingness to exceed expectations
- Ability to prioritize and manage time very well
Certification
- Licensed Journeyman Plumber
- EPA Universal Certification Refrigerant Transition & Recovery
- Hot Works Safety Cert
- OSHA 10 Card
- Hot Works Cert
- GM Certified Master Technology Expert
Timeline
Lead Service Technician
Evolved Mechanical
08.2013 - Current
Sales Associate & GM Master Technology Expert
Moore Gmc
08.2013 - 08.2018
Manger
Pet Life
07.2011 - 07.2013
Service Technician
Certified Restaurant Equipment Service
01.2007 - 01.2010
Service Technician
Massachusetts Restaurant Equipment Service
01.2004 - 01.2007
Dairy Manager
Johnny's Foodmaster
01.2001 - 01.2004
Plumbing
Northeast Metro Tech
Automotive Technology
Universal Technical Institute of Massachusetts
RHVAC
RETS TECH
GED -
Scale
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