Michael Powers
Server
Malden
Summary
Energetically excelled as a Server mastering menu memorization and wine pairings, enhancing dining experiences. Demonstrated exceptional ability in order accuracy and building customer loyalty through personalized service. Skilled in training new staff, showcasing leadership and a commitment to excellence in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Mr. H / Coquette
05.2024 - Current
- Checked on guests to verify satisfaction with each course.
- Monitored food and beverage levels to satisfy customer needs.
- Described ingredients and cooking methods to explain preparation of various food items.
- Memorized frequent customer preferences to build relationships and loyalty.
- Suggested additional items to customers to increase restaurant sales.
Server
Eastern Standard
07.2023 - 05.2024
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Wrote patrons’ food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Delivered customer checks and securely processed credit card or cash payments.
- Memorized frequent customer preferences to build relationships and loyalty.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
Ramsay’s Kitchen
01.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Quin House
Quin House
06.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Assisted with training of new staff members.
- Used focus and memorization skills to keep track of tables and remember orders.
Encore Boston Harbor
Encore Boston Harbor
05.2019 - 03.2020
Saltie Girl
Saltie Girl
05.2013 - 05.2019
Education
High School Diploma -
St Mary’s
Skills
- Order Accuracy
- Wine Pairings
- Check Payment Processing
- Wine Service
- Special Dietary Requirements
- Menu Memorization
- Stocking and Replenishing
- To-Go Order Preparation
Certification
ServSafe Certification
ADDITIONAL EXPERIENCE DESCRIPTION
Provided exceptional service to high volume of daily customers. Maintained knowledge of menu items, garnishes, ingredients, and preparation methods.
Timeline
Server
Mr. H / Coquette
05.2024 - Current
Server
Eastern Standard
07.2023 - 05.2024
Server
Ramsay’s Kitchen
01.2022 - 06.2023
Quin House
Quin House
06.2021 - 12.2021
Encore Boston Harbor
Encore Boston Harbor
05.2019 - 03.2020
Saltie Girl
Saltie Girl
05.2013 - 05.2019
High School Diploma -
St Mary’s
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