Michael Scott
Hanover
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to enhance guest experiences through effective multitasking and suggestive selling techniques. Committed to maintaining high standards of service while fostering team collaboration for optimal operational efficiency.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
03.2025 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Texas Roadhouse
09.2023 - 03.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Beer Merchandiser
Burke Distributing
05.2024 - 08.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Groundskeeper
Hatherly Country Club
05.2023 - 08.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Cashier
Myettes Country Club
08.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed store by self throughout shift
Education
Bachelor of Arts - Communications
University of Massachusetts, Amherst
Amherst, MA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Team collaboration
- Sales techniques
- Suggestive selling
- Task prioritization
Certification
Massachusetts Bartending License issues February 21st, 2025 valid for three years
Timeline
Server
Texas Roadhouse
03.2025 - 05.2025
Beer Merchandiser
Burke Distributing
05.2024 - 08.2024
Server Assistant
Texas Roadhouse
09.2023 - 03.2025
Groundskeeper
Hatherly Country Club
05.2023 - 08.2023
Cashier
Myettes Country Club
08.2021 - 02.2023
Bachelor of Arts - Communications
University of Massachusetts, Amherst
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