Open To Work
Michael Seltzer
Reading
Work Preference
Summary
Diligent Fraud Investigator with expertise in uncovering complex fraud patterns and filing detailed Suspicious Activity Reports. Skilled in evaluating transaction histories and conducting comprehensive research on victims and suspects, committed to safeguarding customer integrity and financial security in a dynamic team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Investigator II
MBO Partners contracted through Price Waterhouse Coopers (PWC)
06.2022 - 08.2025
- Investigated complex financial fraud cases, uncovering patterns and connections to enhance case resolution.
- Evaluated transaction histories for red flags pertaining to financial fraud such as Identity Theft, First Party Fraud, Money Laundering, Account Takeover, Check Fraud (i.e., Counterfeit Checks, Check Kiting, Unauthorized Checks, Fraudulent Checks) and Elder Exploitation Fraud.
- Conducted comprehensive research on victims and suspects to gather critical evidence for fraud investigations.
- Drafted and submitted detailed Suspicious Activity Reports (SARs) to facilitate regulatory compliance and further investigation.
- Utilized a variety of internal and external systems for investigative research (i.e., various FinTech, Lexis Nexis, Mainframe, and others)
- Communicated with management team to adhere to all policies and procedures.
Freight Team Associate
Home Depot
Reading
01.2022 - 06.2022
- Facilitated the process of receiving freight to ensure proper inventory management.
- Handled merchandise of varying weight while adhering to safety guidelines
- Utilized internal systems to accurately position products for optimal accessibility
- Collaborated with managerial staff to ensure tasks were completed in a timely manner.
- Resolved customer issues by offering guidance and support during their visit.
Team Lead; Card Fraud Prevention
Citizens Bank
Medford
09.2018 - 01.2020
- Reviewed customer accounts for fraud types including Identity Theft, First Party Fraud, Account Takeover, and Elder Exploitation Fraud to enhance detection efforts.
- Analyzed reports tracking potentially fraudulent activity to identify trends and mitigate risks.
- Engaged with individuals and businesses to resolve fraud instances, improving customer trust and satisfaction.
- Helped Analysts with the implementation of procedures related to detecting fraud.
- Aided in the management and delivery of training programs for team members.
- Communicated with managerial staff to implement procedural updates.
Card Fraud Analyst
Citizens Bank
Medford
09.2015 - 09.2018
- Analyzed customer accounts for signs of fraud, mitigating risks and safeguarding assets.
- Guided customers through fraud-related inquiries, providing solutions and enhancing customer trust.
- Determined if incoming callers are who they say they are.
- Protected customer’s personal information through security procedures.
- Handled 60 to 70 customer calls daily in fast-paced environment, addressing inquiries and concerns effectively.
- Filed customer disputes to resolve issues promptly.
Education
Bachelor of Science - English
Northeastern University
Boston, MA01-2005
Skills
- Fraud Detection
- Fraud investigation
- Financial Analysis
- Forensic Accounting
- Anti-Money Laundering
- Regulatory compliance
- Internal Controls
- Fraud detection tools
- Transaction evaluation
- Credit card fraud
- SAR drafting
- Investigative research
- Financial fraud
- Proficient in MS Office, Intel, Falcon, Mainframe, Lexis Nexis, NICE Actimize
Certification
- Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE), December 2025
Skills
Credly, Anti-Money Laundering, Financial Analysis, Forensic Accounting, Fraud Detection, Internal Controls
Timeline
Fraud Investigator II
MBO Partners contracted through Price Waterhouse Coopers (PWC)
06.2022 - 08.2025
Freight Team Associate
Home Depot
01.2022 - 06.2022
Team Lead; Card Fraud Prevention
Citizens Bank
09.2018 - 01.2020
Card Fraud Analyst
Citizens Bank
09.2015 - 09.2018
Bachelor of Science - English
Northeastern University