Michael Silva
Pelham
Summary
Dynamic and dedicated professional with extensive experience in customer service at Dunkin' Donuts. Proven ability to multitask and collaborate effectively with team members, enhancing customer satisfaction. Skilled in time management and proficient in cash handling, consistently delivering friendly and efficient service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
03.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Server
Friendlys Ice Cream
03.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Upholstery Assistant
Garcia's Upholstery
06.2022 - 08.2022
- Maintained an inventory of tools, supplies, and fabrics, ensuring adequate stock levels for uninterrupted workflow.
- Contributed to increased workshop productivity by maintaining a clean and organized work environment.
- Skillfully disassembled furniture components for reupholstery while minimizing damage to existing structures or materials.
- Developed an expertise in working with diverse materials, including leather, vinyl, and various fabric types, broadening the range of services offered to clients.
Cashier
Moe's Southwest Grille
02.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Amherst Regional Highschool
Amherst, MA06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Quick learner
- Patient with cutsomers
Timeline
Crew Member
Dunkin' Donuts
03.2024 - Current
Server
Friendlys Ice Cream
03.2023 - 08.2023
Upholstery Assistant
Garcia's Upholstery
06.2022 - 08.2022
Cashier
Moe's Southwest Grille
02.2022 - 06.2022
High School Diploma -
Amherst Regional Highschool
Similar Profiles
Peter CayePeter Caye
Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Nadia MckissackNadia Mckissack
Dunkin, Crew Member at Donuts, Dunkin' DonutsDunkin, Crew Member at Donuts, Dunkin' Donuts
Jaslene CheathamJaslene Cheatham
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
Sandy JonesSandy Jones
Warehouse Assistant at Our Shared WarehouseWarehouse Assistant at Our Shared Warehouse