Michael Silva
Dunkin' Donuts
Pelham
1
Certification
4
years of professional experience
Dynamic and dedicated professional with extensive experience in customer service at Dunkin' Donuts. Proven ability to multitask and collaborate effectively with team members, enhancing customer satisfaction. Skilled in time management and proficient in cash handling, consistently delivering friendly and efficient service in fast-paced environments.
Work History
Sales Associate
2 Years 2 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
- Maintained knowledge of current promotions, ensuring accurate information was provided to customers.
- Collaborated with team members to organize merchandise displays, increasing product visibility and sales potential.
Crew Member
2 Years 5 Months- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Server
5 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Upholstery Assistant
2 Months- Maintained an inventory of tools, supplies, and fabrics, ensuring adequate stock levels for uninterrupted workflow.
- Contributed to increased workshop productivity by maintaining a clean and organized work environment.
- Skillfully disassembled furniture components for reupholstery while minimizing damage to existing structures or materials.
- Developed an expertise in working with diverse materials, including leather, vinyl, and various fabric types, broadening the range of services offered to clients.
Cashier
4 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Home Health Aid - Health Care Administration
Certified Nurse Assistant - Health Care Administration
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Quick learner
Patient with customers
Certification
- CHHA - Certified Home Health Aide
- CNA - Certified Nurse Assistant
Timeline
Sales Associate
Lowe's
06.2024 - CurrentRead More
Crew Member
Dunkin' Donuts
03.2024 - CurrentRead More
Server
Friendlys Ice Cream
03.2023 - 08.2023Read More
Upholstery Assistant
Garcia's Upholstery
06.2022 - 08.2022Read More
Cashier
Moe's Southwest Grille
02.2022 - 06.2022Read More
Amherst Regional Highschool
High School Diploma
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Holyoke Community College
Home Health Aid from Health Care Administration
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Holyoke Community College
Certified Nurse Assistant from Health Care Administration
Read More