Michael Thans
Springfield
Summary
Dynamic leader with proven expertise in staff management and training, honed at companies like Amazon. Excelled in enhancing team productivity and customer satisfaction through innovative workflow solutions and effective problem-solving. Skilled in fostering inclusive environments and delivering impactful training sessions, achieving significant engagement increases.
Overview
9
9
years of professional experience
Work History
Supervisor
Lab Corp
03.2024 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor Courier Services
Baystate Reference Labs
05.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
P.I.T. Coordinator/T.D.R Facilitator
Amazon
10.2015 - 05.2022
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Education
Certificate - Medical Billing And Coding Certificate
Asnuntuck
Enfield CT12-2013
Level 1 And Level 2 Machinist Certificate - Machine
Asnuntuck
Enfield CT01-2012
High School Diploma -
Kersal High School
Manchester, England06-1987
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Lab Corp
03.2024 - 12.2024
Supervisor Courier Services
Baystate Reference Labs
05.2022 - 05.2024
P.I.T. Coordinator/T.D.R Facilitator
Amazon
10.2015 - 05.2022
Certificate - Medical Billing And Coding Certificate
Asnuntuck
Level 1 And Level 2 Machinist Certificate - Machine
Asnuntuck
High School Diploma -
Kersal High School
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