Michael Lees Whitehead

• Company Overview: retail and repair bicycle shop
• Experienced manager with excellent customer service skills, ability to effectively manage and motivate a team ensuring the store runs smoothly providing a Five Star retail shopping experience
• Hired, trained, supervised, and evaluated employees
• Ran managed tracked monthly quarterly retail sales and promotions
• Prepared employee work schedules
• Responsible for shop upkeep and maintenance
• Addressed employee/customer disputes, questions, and concerns
• Opened and closed shop daily
• Ensured all staff adhere to safety standards, company policies, and procedures
• Managed and accounting for all money-handling procedures
• Responsible for purchasing and ordering products for the store via communication with vendors and shop ownership utilizing KPIs/Industry Local and Segment Trends
• Responsible for marketing and advertising for the shop via social media, local outreach, event participation, event organizations, email campaigns, local school and municipality partner participation
• PMC mechanical support contributor 22/23/24
• Represented shop via local merchants association
• Intake of service bikes
• Inspecting, maintaining and repairing bicycles
• Performed minor repairs
• Represented shop at trade events
• Assembling and disassembling bicycles
• Replacing parts such as tires, chains, brake pads, and derailleurs
• Testing bicycles to ensure that they are functioning properly
• Organized ran and participated and weekly mountain and road group rides
• Advising customers on appropriate bike types, features and accessories for their needs
• Maintaining accurate records of repairs and customer information
• Responsible for Shop Appearance, Merchandising, Layout and Design
• Met with sales staff, vendors, and ownership to assure proper product selection, margin monitoring and preferred cost pricing
• Management of inventory and lost prevention
• Staying up-to-date on the latest bike models and industry trends
• Created and Designed marketing material
• Remodeling and upgrades of the shop during off peak months
• POS (lightspeed) sales and inventory Key metrics monitoring and reporting
• Created Bike Fitting Studio using Velofit Software
• Performed, Scheduled and Managed Bike Fit Services
• Communicated and supervised inventory transfer between multiple store locations
• Retail and repair bicycle shop

Freelance visual artist with experience in multi medium design, paint and performance. Content and subject matter covers a wide range of clientele and workproduction type.

• Mediums types include acrylic paint, watercolor, ink, airbrush, and digital
• Content, ideals and subject matter include music, portrait, landscape, contemporary, abstract, pets, sacred geometry, spiritual and environmental awareness, live art performance
• Created innovative advertising campaigns that successfully generated increased brand awareness and recognition.
• Client Base, Venue and Event Art include but not limited to...
• Spearheaded successful rebranding efforts for various clients, resulting in increased market share and customer engagement.
• Bands: Bearly Dead, Neighbor, Idelwild, Wolfman Jack, Phosphorescent Rats, Beef Stu, Marble Eyes, SYM, Arukah, The New Motif, Alligator Wine, Reciprocal Boogie
• Events: Dear Jon, Golf Ball, Stone Jack Ball, Dodge Farm Camp Jam, Jerry Jam, Nothing Gold Can Stay, Touch of Gray ShakinIt for Brian Bell, Here Comes Sunshine, Blue Sky Retreat, Gloucester Harvest Festival, Strange Creek
• Venues: Electric Haze, Thunder Road, Sally Obriens, The Gilman Farm, Tompson Point ME, Tree Top Yoga, Rockport, Gloucester Sound Check Studios

• Company Overview: provides mobile computing and wireless networks, security as well as advanced structured cabling and network solutions
• Sales, service, design, installation and business development for JBJ Systems
• Responsible for oversight and management of all business to business client relationships covering various concerns but not limited to sales, service, billing, design consultation and maintenance
• Provides mobile computing and wireless networks, security as well as advanced structured cabling and network solutions

• Company Overview: national communications and entertainment provider
• In bound sales lead representative responsible for procurement of new customers and retention/growth/management of existing customer for residential utility of phone, television, security, and cellular services
• Responsible for oversight and management of all client relationships covering various concerns but not limited to sales, service, billing, consultation, installation and maintenance
• Continued regional and national recognized top sales matrix performance
• Participated and chaired in various business development committees such as, KPI review, IT system conversion, mentor development and Bain survey consultation
• National communications and entertainment provider

• Company Overview: international product/service provider - parent company Nestle
• Regional outside sales lead representative responsible for procurement of new customers and retention/growth/management of existing customer base covering but not limited to food service, office and hospitality industries
• Responsible for oversight and management of all client relationships covering various concerns but not limited to sales, service, billing, consultation and maintenance of select upscale beverage equipment, products and service lines
• Participated in company projects, sales management, corporate sales events and conferences
• International product/service provider - parent company Nestle

• Company Overview: small collection agency - local location
• Managed and represented department of 10 employees primary function was acting liaison between Stephens and Michaels client base assuring overall client satisfaction
• Responsible for oversight and management of all corporate client relationships covering various industries types
• Participated in company projects and management of audits, new client implementation, software conversion, new client web portal, reconciliations, change control, account placement uploads, systemic reporting, profitability reviews, client budget projections, company staffing concerns and best business practices
• Developed, administered, collaborated, managed various client related processes ranging in tasks from daily account level inquiry to in-depth cross department problem/procedural resolution
• Responsible for contract negotiations, sales and business development of new and existing clientele
• Participated in site visits, industry conferences, and sales presentations for clientele ranging from Caterpillar to Eastern Bank (for example)
• Small collection agency - local location

• Supervised and directed subordinates to fulfill military operations
• Involved in national security and community service operations before and after 9/11
• Supervised medical support for enlisted members during training for overseas operations
• Ensured compliance with military regulations by adhering to proper medical documentation standards and maintaining strict confidentiality of patient information.
• Provided vital emotional support for injured personnel, demonstrating empathy and compassion during difficult circumstances.
• Improved patient outcomes by providing timely and accurate medical care in high-stress combat situations.

• Company Overview: large collection law firm - national locations
• Transformed, developed, trained and managed as the initial sole department member to an award winning department eventually comprised of 12-direct reports; expanding in response to the firm's accelerated growth and ever changing executive landscape
• Solely responsible for creating and managing information sharing portal and data transfer in which to internally disseminate client information
• This MS Share Point Intranet site was the beta site for the firm's 15 branch offices and call centers
• Developed, managed, and supervised staff members in overseeing the law firm's relationship with its fortune 500 high-profile corporate clients, and assisted each department's director, as well as management and executive staff to help achieve the same goal
• Represented company as lead contact at various off site meetings, events, conferences and sales opportunities for clients ranging from American Express to National Student Loan clientele (for example)
• Large collection law firm - national locations
• Led Client Relations department through periods of rapid growth by effectively managing resources during critical transitions or organizational changes within the firm.