- I like working with my hands and fixing things
- Music and playing instruments
- Computer software and Hardware
- 12-step meetings and everything Recovery-based
- Volunteering
- Fatherhood
- Furthering my education in SUD
- I enjoy helping others and giving back to the community
- Collection action figures
- Batman
Michael S. Pignato
Chelsea
Summary
I am a dedicated professional with a diverse background, channeling my expertise into Substance Use Disorder (SUD) counseling. With extensive experience in recovery counseling, operations, and logistics, I have honed my skills in organization, communication, and client care. I am patient-oriented, focusing on individual needs, and passionate about helping others find their path to recovery. Currently, I am an undergraduate student in the Addiction Counseling Education Program (ACEP) at UMass Boston, expecting to graduate in June 2025. I aim to use my license to broaden my ability to help people combat SUD, believing that continuous learning equips me to provide better support. My goal is to offer compassionate, effective support, guiding individuals towards stability and fulfillment in recovery. I am committed to professional development and making a positive impact in the recovery community.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Recovery Counselor
Psyclarity Health Massachusetts
05.2023 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients in the recovery process.
- Developed effective coping strategies for patients, helping them build resilience against future challenges.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in inpatient setting.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Utilize extensive knowledge of EHR and Kipu systems.
- Facilitate hour-long group sessions on topics such as Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), life skills, family roles, Rational Emotive Behavior Therapy (REBT), emotional regulation, holistic therapy, recovery pathways, coping skills, trigger identification, and relapse prevention planning.
- Complete assessments such as Biopsychosocial, GAD-7, PHQ-9, BAM-R, ASAM, Columbia-Suicide Severity Scale, progress notes, mental status exams, and DAP notes.
- Engage deeply with patients to provide quality care and serve as a long-term recovery role model.
Recovery Support Specialist
Psyclarity Health Massachusetts
02.2023 - 05.2023
- Managed basic needs of patients.
- Performed safety checks every 30 minutes to ensure patient well-being and comfort.
- Led therapeutic, enjoyable, and recovery-based activities such as nature walks and 12-step groups.
Delivery Driver Manager
Great Chef Chinese Food
01.2022 - 01.2023
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Established contingency plans for potential disruptions in the supply chain or transportation network, minimizing delays in service when issues arose.
- Consistently met or exceeded shipment deadlines through effective time management and prioritization skills.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
- Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
Amazon Delivery Driver
SwiftBox Logistics LLC.
08.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Great Chef Chinese Food
11.2019 - 07.2021
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Recovery Specialist
Spectrum Health Systems
09.2019 - 08.2020
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Administering verbal discipline for negative behavioral infractions of patient and implemented behavioral contracts.
Admissions Coordinator
Northeast Addiction Treatment Centers
08.2019 - 09.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
Warehouse Associate
Masciarelli Wine Co.
10.2018 - 08.2019
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Consistently lifted materials weighing as much as 75 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Internal Operations Specialist
Homeworks Energy
12.2016 - 11.2017
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Contacted leads and scheduled appointments for home energy assessments through the Mass Save Program.
- Coordinated HVAC appointment scheduling to ensure timely and efficient service delivery.
- Utilized customer relationship management (CRM) software to track leads and appointments.
- Maintained detailed records of customer interactions and appointment outcomes.
- Assisted in developing and implementing strategies to improve appointment setting processes and enhance customer satisfaction.
HVAC Sheet Metal Installer
Tradesman International
01.2016 - 12.2016
- Cut and shaped sheet metal to fit vents together accurately on commercial job sites.
- Installed ventilation systems, ensuring proper alignment and secure fitting of components.
- Prepared ventilation systems for pressure testing to meet inspection standards.
- Utilized specialized tools and equipment for precise measurements and adjustments.
- Followed safety protocols and industry standards to maintain a safe work environment.
- Collaborated with team members and supervisors to ensure project deadlines were met.
Warehouse Manager
Quest Drape
10.2015 - 12.2015
- Managed commercial drape deliveries and pickups, ensuring timely and accurate service.
- Set up corporate events, creating professional and aesthetically pleasing drape designs.
- Organized and maintained warehouse products, ensuring a clean and orderly environment.
- Conducted routine maintenance and mechanical checks on the box truck to ensure operational reliability.
- Communicated with customers to understand their draping needs and preferences.
- Visited customer locations to assess and plan decorative drape designs that met their specifications.
- Utilized computer software to create visual representations of drape designs, assisting customers from conceptualization to event execution.
- Collaborated with clients throughout the event planning process to ensure their vision was realized.
Meals on Wheels Driver
Emily's Inc.
06.2015 - 08.2015
- Executed deliveries and pickups according to daily duty printouts.
- Heat-wrapped hundreds of food trays each morning for delivery.
- Organized driving routes and managed food according to customers' allergies and dietary restrictions.
- Completed over 300 stops daily in downtown and greater Boston areas independently.
- Maintained vehicle to ensure optimum performance and reliability.
- Ensured timely and accurate delivery of products, maintaining high standards of customer service.
Meals on Wheels Food Coordinator/Delivery Driver
Spinelli Ravioli MFG Co, Inc.
10.2005 - 06.2015
- Completed over 200 deliveries and pickups daily based on duty printouts.
- Organized driving routes and managed food and materials to efficiently complete daily tasks.
- Applied meticulous attention to detail to ensure each individual's dietary needs were met.
- Carefully organized food according to customers' allergies and dietary restrictions.
- Maintained high standards of accuracy and customer service to ensure timely and correct deliveries.
Shipping/Receiving Associate
Progressive Gourmet
02.2005 - 10.2005
- Picked and wrapped individual orders for shipping with precision and efficiency.
- Operated stand-up and electric forklifts, as well as power jacks, to retrieve stock for customer-ordered pallets.
- Built customer-ordered pallets and shrink-wrapped them for secure transport.
- Ensured accuracy by having completed pallets double-checked by supervisors.
- Stocked warehouse storage areas, maintaining correct product locations.
- Adhered to safety protocols and operational procedures to ensure a safe working environment.
Warehouse Associate
Right Foods Inc.
01.2003 - 02.2005
- Assorted and packaged various food products to meet quality standards.
- Maintained all machinery, ensuring both mechanical efficiency and sanitary conditions.
- Loaded outgoing delivery trucks with orders fulfilled by warehouse associates.
- Ensured accurate and timely completion of order preparation and delivery processes.
- Adhered to safety protocols and operational procedures to maintain a safe and efficient work environment.
Delivery Driver/Cook
John's Pizza
05.2001 - 01.2003
- Prepared and cooked customer orders, ensuring timely and accurate service.
- Delivered orders promptly, maintaining high standards of customer satisfaction.
- Managed stock logistics by picking up and dropping off supplies to and from the main store.
- Ensured food quality and safety standards were met during preparation and delivery.
- Collaborated with team members to maintain a smooth and efficient workflow.
- Adhered to health and safety protocols to ensure a clean and safe working environment.
Camp Counselor
Salesians Boys and Girls Club
06.1998 - 05.2001
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
Education
Current LADC II Student - Addiction Counseling Education Program
University of Massachusetts, Boston
Boston, MA06-2025
Network Infrastructure And Cyber Security - Information Technology
American Career Institude
Cambridge, MA04-2016
High School Diploma -
East Boston High School
East Boston, MA06-2003
Skills
- Mental health awareness
- Relapse prevention
- Client advocacy
- Assessment skills
- Multicultural competence
- Self-care promotion
- Behavior modification
- Co-occurring disorders
- Recovery planning
- Referral networking
- Individual counseling
- Continuing education
- Boundary setting
- Documentation
Certification
- Massachusetts Certified Recovery Coach CCAR Training November 2022
Interests
Timeline
Recovery Counselor
Psyclarity Health Massachusetts
05.2023 - Current
Recovery Support Specialist
Psyclarity Health Massachusetts
02.2023 - 05.2023
Delivery Driver Manager
Great Chef Chinese Food
01.2022 - 01.2023
Amazon Delivery Driver
SwiftBox Logistics LLC.
08.2021 - 01.2022
Delivery Driver
Great Chef Chinese Food
11.2019 - 07.2021
Recovery Specialist
Spectrum Health Systems
09.2019 - 08.2020
Admissions Coordinator
Northeast Addiction Treatment Centers
08.2019 - 09.2019
Warehouse Associate
Masciarelli Wine Co.
10.2018 - 08.2019
Internal Operations Specialist
Homeworks Energy
12.2016 - 11.2017
HVAC Sheet Metal Installer
Tradesman International
01.2016 - 12.2016
Warehouse Manager
Quest Drape
10.2015 - 12.2015
Meals on Wheels Driver
Emily's Inc.
06.2015 - 08.2015
Meals on Wheels Food Coordinator/Delivery Driver
Spinelli Ravioli MFG Co, Inc.
10.2005 - 06.2015
Shipping/Receiving Associate
Progressive Gourmet
02.2005 - 10.2005
Warehouse Associate
Right Foods Inc.
01.2003 - 02.2005
Delivery Driver/Cook
John's Pizza
05.2001 - 01.2003
Camp Counselor
Salesians Boys and Girls Club
06.1998 - 05.2001
Current LADC II Student - Addiction Counseling Education Program
University of Massachusetts, Boston
Network Infrastructure And Cyber Security - Information Technology
American Career Institude
High School Diploma -
East Boston High School
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