Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michela Raymond

Lynn

Summary


Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Chelsea EOCC
06.2021 - Current
  • Determine the nature and location of the emergency; determine priorities and dispatch police, fire, EMS or other emergency units as necessary and in accordance with established procedures
  • Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location with police and fire units
  • Monitor direct emergency alarms, answer non-emergency calls for assistance
  • Enter, update and retrieve information from a variety of computer systems
  • Receive requests for information regarding vehicle registration, driving records and warrants
  • Monitor several complex public safety radio frequencies
  • Operate a variety of communications equipment, including radio consoles, telephones and computer systems
  • CTO – Training and supervising new dispatchers for both fire and police dispatching

Personal Trainer

Self Employed
01.2017 - Current
  • Prepared individualized exercise programs by administering, tracking, and evaluating health history questionnaires and fitness assessments
  • Offered comprehensive health and wellness support, including advice on nutritional choices and lifestyle issues
  • Taught individual and team sports to participants through instruction and demonstration, using knowledge of sports techniques and of participants' physical capabilities
  • Developed, implemented, and instructed variety of personal training and group training sessions for clients

Restaurant Manager

Donna's Restaurant
01.2001 - 07.2023
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
  • Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy

Waitress

Donna's Restaurant
01.2001 - 07.2023
  • Worked in a fast-paced environment, handled multiple priorities and learned new procedures
  • Handled all guest needs with upbeat attitude and attention to detail
  • Addressed issues promptly, relaying complaints directly to management
  • Satisfied customers with fast, friendly and knowledgeable support

Education

High School -

Savio Prepatory High School
05.2006

Some college -

Northshore Community College

Communications Training Officer -

APCO International

Introduction Incident Command System - ICS-100

FEMA

Basic Incident Command System for Initial Response - ICS-200

FEMA

Skills

  • Staff Development
  • Performance Assessment
  • Effective Communication
  • Effective Time Management
  • Effective Public Speaking
  • Skilled in Prioritizing Tasks

Certification

  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
  • Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).

Timeline

911 Dispatcher

Chelsea EOCC
06.2021 - Current

Personal Trainer

Self Employed
01.2017 - Current

Restaurant Manager

Donna's Restaurant
01.2001 - 07.2023

Waitress

Donna's Restaurant
01.2001 - 07.2023

Some college -

Northshore Community College

Communications Training Officer -

APCO International

Introduction Incident Command System - ICS-100

FEMA

Basic Incident Command System for Initial Response - ICS-200

FEMA

High School -

Savio Prepatory High School

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Michela Raymond