Michele Burke
East Sandwich
Summary
Dynamic and results-driven retired hairstylist with extensive experience at Great Lengths Hair Salon. Proven track record in building strong client relationships and enhancing customer satisfaction through personalized consultations. Skilled in managing high-volume appointments while maintaining a professional appearance and delivering exceptional service. Committed to fostering a positive work environment and ensuring compliance with safety protocols.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Retail Worker
Sundance Clothing
Chatham, MA
06.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Hairstylist
Great Lengths Hair Salon
Sandwich, MA
01.2016 - 06.2021
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Beauty Salon Owner
Mikki's Salon
East Sandwich, MA
03.2013 - 12.2015
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.
Hairstylist Manager
Great Lengths Hair Salon
Sandwich, MA
01.1997 - 01.2013
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Collaborated with team members to create unique hairstyles for special events such as weddings and fashion shows, showcasing the salon''s versatility and creative talent.
Hairstylist
Great Lengths Hair Salon
Arlington, MA
02.1991 - 12.1996
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
High School Diploma -
Sandwich High School
East Sandwich, MANo Degree - Cosmetology
Blaine Hair School
Hyannis, MA05-1990
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Professional appearance
Certification
- Licensed Hairstylist - 1990-present
- Licensed Cosmetology Instructor in Massachusetts 2021
Timeline
Retail Worker
Sundance Clothing
06.2021 - Current
Hairstylist
Great Lengths Hair Salon
01.2016 - 06.2021
Beauty Salon Owner
Mikki's Salon
03.2013 - 12.2015
Hairstylist Manager
Great Lengths Hair Salon
01.1997 - 01.2013
Hairstylist
Great Lengths Hair Salon
02.1991 - 12.1996
High School Diploma -
Sandwich High School
No Degree - Cosmetology
Blaine Hair School