Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michele Burke

East Sandwich

Summary

Dynamic and results-driven retired hairstylist with extensive experience at Great Lengths Hair Salon. Proven track record in building strong client relationships and enhancing customer satisfaction through personalized consultations. Skilled in managing high-volume appointments while maintaining a professional appearance and delivering exceptional service. Committed to fostering a positive work environment and ensuring compliance with safety protocols.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Retail Worker

Sundance Clothing
06.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Hairstylist

Great Lengths Hair Salon
01.2016 - 06.2021
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.

Beauty Salon Owner

Mikki's Salon
03.2013 - 12.2015
  • Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
  • Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
  • Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
  • Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
  • Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.

Hairstylist Manager

Great Lengths Hair Salon
01.1997 - 01.2013
  • Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
  • Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
  • Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
  • Collaborated with team members to create unique hairstyles for special events such as weddings and fashion shows, showcasing the salon''s versatility and creative talent.

Hairstylist

Great Lengths Hair Salon
02.1991 - 12.1996
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Education

High School Diploma -

Sandwich High School
East Sandwich, MA

No Degree - Cosmetology

Blaine Hair School
Hyannis, MA
05-1990

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Relationship building
  • Professional appearance

Certification

  • Licensed Hairstylist - 1990-present
  • Licensed Cosmetology Instructor in Massachusetts 2021

Timeline

Retail Worker

Sundance Clothing
06.2021 - Current

Hairstylist

Great Lengths Hair Salon
01.2016 - 06.2021

Beauty Salon Owner

Mikki's Salon
03.2013 - 12.2015

Hairstylist Manager

Great Lengths Hair Salon
01.1997 - 01.2013

Hairstylist

Great Lengths Hair Salon
02.1991 - 12.1996

High School Diploma -

Sandwich High School

No Degree - Cosmetology

Blaine Hair School

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Michele Burke