Michele Gonzalez
East Longmeadow
Summary
Social Worker with extensive experience in long-term care, working with DMH, DDS, and DOC clients. Excelling in client advocacy, cultural diversity and case management. Proficient in conducting comprehensive assessments and formulating tailored intervention plans, and enhancing resident well-being. Skilled in written communication and cultural sensitivity, fostering collaboration within interdisciplinary teams to optimize care outcomes.
Overview
9
9
years of professional experience
Work History
Director of Social Services
Mission Care
06.2023 - Current
- Established preliminary, quarterly and comprehensive assessments for all residents
- Worked closely with Psych providers, meeting weekly for behavioral rounds
- Provided behavioral interventions when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Formulated improvement projects for Social Services Department based on QAPI efforts.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers and interdisciplinary team members to improve services for all residents.
- Maintained a high level of professionalism and ethical conduct within the department and facility.
Social Worker
Mission Care at Holyoke
02.2019 - 06.2023
- Updated resident documentation for accurate, compliant and current records.
- Worked with residents, and families, to assess situations, limitations and issues and implement services to address needs as discharge planning as applicable
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved resident well-being by conducting quarterly/comprehensive assessments and developing tailored intervention plans.
- Collaborated with multidisciplinary team members to ensure appropriate care coordination and resource allocation for residents.
- Supported residents and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual crisis interventions for residents.
Case Management Social Worker
Massachusetts Mentor
09.2016 - 02.2019
- Assisted clients in setting achievable goals while fostering personal responsibility for progress towards self sufficiency.
- Participated in ongoing supervision, reflecting on practice and seeking guidance from supervisors for professional growth.
- Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
- Conducted quarterly and comprehensive psychosocial assessments, identifying strengths and areas of need for targeted intervention.
- Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
- Collaborated with colleagues on interdisciplinary teams to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
- Evaluated the efficacy of treatment plans through regular monitoring and assessment, adjusting interventions as needed to optimize results.
- Participated in development of appropriate treatment plans for all clients
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Educated clients and families on mental health, and wellness
Education
Master of Science - Social Work
Westfield State University
Westfield, MA05-2018
Bachelor of Science - Social Work
Our Lady of The Elms
Chicopee, MA05-2016
Associate of Arts - Liberal Arts And Sciences
Springfield Technical Community College
Springfield, MA05-2016
Skills
- Written and verbal communication
- Client advocacy
- Case management
- Cultural sensitivity
- Client needs assessments
- Time management
Timeline
Director of Social Services
Mission Care
06.2023 - Current
Social Worker
Mission Care at Holyoke
02.2019 - 06.2023
Case Management Social Worker
Massachusetts Mentor
09.2016 - 02.2019
Master of Science - Social Work
Westfield State University
Bachelor of Science - Social Work
Our Lady of The Elms
Associate of Arts - Liberal Arts And Sciences
Springfield Technical Community College
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