Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michele Haley

Bridgewater,MA

Summary

Dynamic professional with a proven track record at Sodexo Campus Services, excelling in account management and effective customer communication. Achieved increased productivity through strategic goal setting and organized record management. Recognized for building strong relationships and enhancing operational workflows, driving significant improvements in team performance and client satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Sodexo Campus Services
Providence, Rhode Island
05.2018 - 12.2022
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Senior Office Manager

Sodexo Campus Services
07.2002 - 05.2018
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Labor Optimization Coordinator

Sodexo Campus Services
Bridgewater, MA
02.1998 - 07.2002
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.

Education

High School Diploma -

Bridgewater Raynham
Bridgewater, MA

Nursing Education

Bridgewater State University
Bridgewater, MA

Skills

  • Effective Customer Communication
  • Detail-Oriented Data Processing
  • Goal Setting
  • High Motivation
  • Organized Record Management
  • Account management
  • Workflow coordination
  • Relationship management
  • Event planning
  • Customer relationship building

Certification

Certified Nursing Assistant

Timeline

Sales Coordinator

Sodexo Campus Services
05.2018 - 12.2022

Senior Office Manager

Sodexo Campus Services
07.2002 - 05.2018

Labor Optimization Coordinator

Sodexo Campus Services
02.1998 - 07.2002

High School Diploma -

Bridgewater Raynham

Nursing Education

Bridgewater State University

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Michele Haley