Michele Rosselli
Stoneham
Summary
I am a very motivated young woman seeking new opportunity. I am hard working, creative and organized. I have strong communication/interpersonal, skills and have a strong willingness to learn.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Spring Air
01.2019 - Current
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Reviewed customer data to assess current issues and determine potential solutions
- Provided top quality control and eliminated downtime to maximize revenue
- Met or exceeded revenue objectives by promoting our food and beverage outlets to customers during service
- Improved productivity by providing exceptional performance feedback for corrective action
- Escalated customer concerns, store issues and inventory requirements to CFO, COO and CEO
- Took ownership of customer issues and followed problems through to resolution.
Assistant Customer Service Manager
UGI Energy Services
05.2017 - 01.2019
- Answered customer requests with friendly, knowledgeable service and support.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Interviewed, hired and trained new quality customer service representatives
- Resolved customer questions, issues and complaints.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier/Customer Service Representative
Grava Jeep Chrysler
06.2014 - 05.2017
- Responsible for all cash and credit card flow for the service department
- In charge of all filing and billing
- Assisted with all warranty claims
- Dealt with customers regarding any payment issues/disputes
- Adhered to all company policies, procedures, and safety regulations, maintaining an excellent safety record throughout tenure.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Melrose High School
Melrose, MA 0217606.2014
Skills
- Critical thinker
- Detail oriented
- Microsoft Word, Excel, PowerPoint
- Professional demeanor
- Organizational planning
- Fast Learning
- Eager
- Personable
- Reliable
Affiliations
- Volunteer at MAAV (Melrose Alliance Against Violence)
- Mentor for younger troubled youth at MAAV
Timeline
Customer Service Manager
Spring Air
01.2019 - Current
Assistant Customer Service Manager
UGI Energy Services
05.2017 - 01.2019
Cashier/Customer Service Representative
Grava Jeep Chrysler
06.2014 - 05.2017
High School Diploma -
Melrose High School
Similar Profiles
MONA BilalyanMONA Bilalyan
Patient Account Manager at UHS-Spring MNT Treatment & Spring Mountain SaharaPatient Account Manager at UHS-Spring MNT Treatment & Spring Mountain Sahara
Maryann VARCIAGMaryann VARCIAG
General Manager at Lee Spring - Quick Spring divisionGeneral Manager at Lee Spring - Quick Spring division
Cheryl Dayang LapadaCheryl Dayang Lapada
Government Compliance Manager at Philippine Spring Water Resources, Inc. (Nature's Spring)Government Compliance Manager at Philippine Spring Water Resources, Inc. (Nature's Spring)
Dante IllanesDante Illanes
Busser, Runner at The Stones Common House and KitchenBusser, Runner at The Stones Common House and Kitchen
Stephen KominsStephen Komins
Auto Sales Consultant at Billerica AutoAuto Sales Consultant at Billerica Auto