Micheli Escocia
Quincy
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Experienced with managing security operations and leading teams to ensure safety and compliance. Utilizes conflict resolution and emergency response skills to handle various security challenges effectively. Track record of fostering teamwork and maintaining high standards of security.
Overview
22
22
years of professional experience
Work History
Security Officer Supervisor
Northeast Security Inc
02.2024 - 10.2024
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular inspections of premises, identifying potential safety hazards.
- Developed training programs for new security staff, enhancing team performance.
- Coordinated incident response strategies, minimizing risks and ensuring swift action.
- Implemented access control measures, safeguarding sensitive areas and assets.
- Monitored surveillance systems, analyzing footage to detect suspicious activities.
Manager
Old Town Cafe
09.2020 - 12.2023
- Oversaw daily store operations, ensuring compliance with company standards and policies.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Trained and mentored new team members, fostering a culture of continuous improvement.
- Implemented inventory management systems, reducing waste and improving product availability.
Nail Technician
La Novita Day Spa
11.2015 - 02.2019
- Delivered personalized nail care services, enhancing client satisfaction and loyalty.
- Developed strong client relationships through effective communication and tailored service offerings.
- Evaluated client preferences and provided expert recommendations for nail treatments and designs.
Nail Technician
Oasis Day Spa
02.2011 - 10.2015
- Delivered exceptional nail care services, ensuring customer satisfaction and retention.
- Executed advanced nail art techniques, enhancing client experience and service diversity.
- Maintained cleanliness and organization of workstations, promoting a safe environment for clients and staff.
- Educated clients on proper nail care practices, fostering long-term relationships and trust.
Manager
Dunkin Donuts
05.2002 - 09.2010
- Assisted in daily operations and workflow management to ensure team efficiency.
- Supported project tracking and documentation to maintain organized records.
- Collaborated with team members to streamline communication and improve task coordination.
- Learned company policies and procedures to effectively contribute in a fast-paced environment.
- Led daily operations to enhance store efficiency and customer satisfaction.
Education
High School Diploma -
IFES - COLLEGE FEDERAL OF ES | VILA VELHA
Espirito Santo,Brazil12-2000
Skills
- Access control
- Security management
- Threat assessment
- Risk analysis
- Patrol supervision
- CCTV operation
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
Languages
Portuguese
Native or Bilingual
Timeline
Security Officer Supervisor
Northeast Security Inc
02.2024 - 10.2024
Manager
Old Town Cafe
09.2020 - 12.2023
Nail Technician
La Novita Day Spa
11.2015 - 02.2019
Nail Technician
Oasis Day Spa
02.2011 - 10.2015
Manager
Dunkin Donuts
05.2002 - 09.2010
High School Diploma -
IFES - COLLEGE FEDERAL OF ES | VILA VELHA
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