Michelle C.J. Perez

Managed daily branch operations, ensuring efficient workflows and exceptional customer service.

• Cultivated client relationships through personalized service and active community engagement.
• Led process streamlining initiatives, significantly enhancing operational efficiency at the branch.
• Motivated and managed team members, driving performance toward branch goals.
• Resolved escalated customer complaints swiftly, enhancing satisfaction and loyalty.
• Provided guidance on problem resolution and customer service issues to team members.
• Ensured compliance with banking regulations and internal policies for effective risk management.

• Trained staff to improve service quality and customer satisfaction.
• Resolved customer issues in-branch and via phone to enhance overall service experience.
• Coordinated branch office operations to ensure smooth daily functions.
• Opening various types of accounts for personal and business customers.
• Contributed to the Retail Manual Committee, updating policies and procedures.

• Provided friendly and outstanding customer service to enhance customer satisfaction and loyalty.
• New account opening and maintaining existing relationships.
• Trained new and existing employees on company procedures to enhance team knowledge and service quality.
• Balanced cash box and oversaw branch activities to ensure operational integrity.