Michelle Costa
New Bedford
Summary
Resourceful Executive Administrator with management experience, excellent problem-solving skills, and cost-cutting ideas, all while providing new management techniques beneficial to any organization. Possesses the ability to learn new systems rapidly with minimal direction. Highly organized while effectively overseeing and providing support to team members and still maintaining professionalism and efficiency. Has ability to juggle multiple priorities while meeting tight deadlines and maintaining quality.
Overview
14
14
years of professional experience
Work History
School Bus Monitor
Little Peoples College
09.2021 - Current
- Supervised student behavior to ensure safety and compliance during transit.
- Assisted drivers with route planning and adherence to schedules for efficient operations.
- Monitored loading and unloading procedures to prevent accidents and ensure timely arrivals.
- Developed positive relationships with students, fostering a safe and welcoming environment.
- Communicated effectively with parents regarding transportation concerns and student well-being.
- Trained new monitors on safety protocols, emergency response, and operational procedures.
- Implemented strategies to manage disruptive behavior, enhancing overall bus atmosphere.
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Assisted juvenile passengers in crossing roadway safely.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Assisted in training new bus monitors, sharing best practices for maintaining a safe and efficient work environment.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
- Maintained accurate records of student attendance, reporting any discrepancies to school administrators promptly.
- Participated in regular professional development trainings to stay updated on best practices in student safety protocols.
- Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Maintained clean, tidy and obstruction-free bus interior.
- Cultivated trusting relationships with transported students and guardians.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
Barista
Starbucks
09.2011 - 11.2021
- Helped aid assistance by responding to customer questions in an effective and efficient manner
- Assisted with partnered management to assist target with other job-related duties to achieve goals of associated retail brand.
- Demonstrated great teamwork abilities by cooperating and assisting coworkers with diverse business needs in a fast-paced work environment
- Made and served multiple café beverages per day with speed, quality and consistency
- Beverage & Food Preparation:
- Creating Starbucks beverages:
- Preparing a wide variety of coffee, espresso, and other specialty drinks according to Starbucks standards and customer preferences.
- Food preparation:
- Assisting with preparing food items like pastries, sandwiches, and snacks.
- Following recipes and procedures:
- Ensuring consistency in beverage and food preparation by adhering to recipes and established procedures.
- Understanding coffee and espresso drinks:
- Having a good understanding of different types of coffee
Bus Monitor
PrideStar Student trans.
09.2020 - 12.2020
- Communicated with credibility and confidence with kids & parents about any operational changes to bus service
- Provided total quality assurance by maintaining a clean work environment and monitored through state sanitation regulations ensuring the health & safety of occupants
- Demonstrated self-reliance and resourcefulness by ensuring PPE and sanitation supplies were always available for maintaining inventory management
- Safety and Supervision:
- Supervise students during transit, ensuring they are seated and behaving appropriately.
- Assist students with boarding and disembarking the bus, especially students with special needs.
- Help students understand and follow bus safety rules and procedures.
- Monitor student behavior and address any issues or conflicts that arise.
- Assist in emergency situations, including evacuation procedures.
- Communication and Support:
- Communicate effectively with the bus driver, teachers, and parents.
- Report any concerns or issues to the appropriate personnel.
- Assist with special needs students and ensure their needs are met.
- Bus Maintenance and Cleanliness:
- Help maintain a clean and organized bus environment.
- Assist with cleaning the bus interior and exterior as needed.
- Other Duties:
- May be required to assist with other duties as assigned by the transportation department.
- May be responsible for conducting safety drills.
- May be required to attend training sessions and meetings.
Shift Leader
Xtra Mart Gas Station
11.2020 - 11.2020
- Displayed good judgement in selecting proper mode of communication with guest
- Demonstrated a high level of administrative competence by handling cash deposits, utilized PDI system to ensure inventory accuracy & analyze video logs to reduce shrink
- Coordinated with multiple vendors to create & receive purchase orders while effectively ensuring paperwork accuracy
- Performed opening (Early as 5am) and closing duties according to side-work checklist
- Supervision and Leadership:
- Oversee the day-to-day operations of the gas station during your assigned shift.
- Guide and support staff members to ensure the shift runs smoothly and efficiently.
- Assign tasks and delegate responsibilities to team members.
- Provide training and mentorship to employees.
- Customer Service:
- Handle customer inquiries and complaints promptly and professionally.
- Ensure a positive and welcoming experience for all customers.
- Assist customers with various needs, such as fuel purchases, in-store purchases, and restroom access.
- Operational Duties:
- Ensure the gas station is clean, organized, and well-stocked.
- Monitor inventory levels and place orders as needed.
- Handle cash transactions accurately and efficiently.
Education
GED - undefined
Lowell Adult EDU
Lowell06.2011
Skills
- Excellent Organizational Skills
- Microsoft 365
- Excellent Writing & Oral skills
- Team building & collaboration
- Project management
- Time management
- Problem Solving
- Trilingual (English, Portuguese and Spanish)
- Proficient in cash Management
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
School Bus Monitor
Little Peoples College
09.2021 - Current
Shift Leader
Xtra Mart Gas Station
11.2020 - 11.2020
Bus Monitor
PrideStar Student trans.
09.2020 - 12.2020
Barista
Starbucks
09.2011 - 11.2021
GED - undefined
Lowell Adult EDU