Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Cotter

Plymouth

Summary

Dynamic healthcare professional with extensive experience at Benchmark Senior Living, excelling in patient care and medication administration. Proven ability to maintain accurate records and ensure HIPAA compliance while delivering exceptional customer service. Strong communication and problem-solving skills enhance team collaboration and improve patient outcomes.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

14
14
years of professional experience

Work History

RCA/Front Desk Receptionist

Benchmark Senior Living
Plymouth
01.2017 - Current
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Participated in educational programs related to nursing assistant skills development.
  • Observed patients for any changes in their physical or mental condition.
  • Collected specimens from patients for laboratory testing purposes.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Administered medications as directed by registered nurse or physician.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

CNA

Plymouth Rehab
Plymouth
01.2015 - 12.2016
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Facilitated communication between patients, family members, and healthcare professionals.

Shift Manager

McDonald's
Kingston
01.2011 - 01.2015
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured compliance with health and safety regulations.
  • Documented receipts, employee hours and inventory movement.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Taught staff upselling techniques to meet revenue targets.

Education

CNA/HHA - Nursing

Emerson's Training School
Sagamore, MA
12-2015

Quincy College
Plymouth MA

Health Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Patient care
  • Record keeping
  • Medication administration
  • Multi-line telephone management
  • Office software
  • HIPAA compliance
  • Customer service
  • Time management
  • Communication skills
  • Documentation management
  • Problem solving

References

References available upon request.

Timeline

RCA/Front Desk Receptionist

Benchmark Senior Living
01.2017 - Current

CNA

Plymouth Rehab
01.2015 - 12.2016

Shift Manager

McDonald's
01.2011 - 01.2015

CNA/HHA - Nursing

Emerson's Training School

Quincy College

Health Administration

Southern New Hampshire University

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Michelle Cotter