Michelle Curral
New Bedford,MA
Summary
Caring Clinical Liaison with over 13 years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections.
Overview
17
17
years of professional experience
Work History
Clinical Liaison
RegalCare Health Care
06.2022 - Current
- Screened Patients for multiple facilities
- Obtained Insurance Authorizations
- Established relationships with CMs, Nurses and Doctors
- Worked with facilities on bed placements
- Increased weekend admissions
- Worked with multiple platforms
- Provided excellent customer service to patients and medical staff
- Followed document protocols to safeguard confidentiality of patient records
- Verified patient insurance eligibility and entered patient information into system
Clinical Liaison
Wingate Healthcare
12.2018 - 05.2022
- Screened Patients for multiple facilities
- Verified Insurances
- Established relationships with CMs, Nurse and Doctors
- Worked with facilities on bed placements
- Increased Weekend Admissions
- Worked with multiple platforms
Clinical Liaison
Kindred Healthcare
08.2010 - 12.2018
- Screened patients for LTAC and SNF facilities
- Established relationships with CMs, Nurses and Doctors
- Verified Insurances
- Sales and Marketing
- Coordinated admissions
- Increased weekend admissions
- Worked with multiple platforms
Medical Assistant
Prime Medical Associates
10.2010 - 01.2017
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared initial patient charts for admission.
Customer Service Representative
Circuit City Stores
03.2007 - 03.2008
- Customer Service
- Loss Prevention
- Preformed Inventory on all products
- Auditor of all transactions
- Managed over 50 employees
- Recommended products to customers, thoroughly explaining details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed timely and effective replacement of damaged or missing products
- Trained staff on operating procedures and company services
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
Education
Certificate - Professional Medical Assisting
The Salter School
New Bedford, MA08.2010
High School Diploma -
Greater New Bedford Regional Technical High School
New Bedford, MA06.1998
Skills
- Documenting and Recording Information
- Knowledge of Community Services and Programs
- Providing Information and Resources
- Resolving Problems
- Communicating to Patients and Families
- Evaluating Quality of Care
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Patient Needs Assessment and Referral
- Medical Terminology
- Punctual and Hardworking
- Time Management and Prioritization
- Reliability and Dedication
- Epic, Curaspan, Allscripts, 4Next
Languages
Portuguese
Native or Bilingual
Timeline
Clinical Liaison
RegalCare Health Care
06.2022 - Current
Clinical Liaison
Wingate Healthcare
12.2018 - 05.2022
Medical Assistant
Prime Medical Associates
10.2010 - 01.2017
Clinical Liaison
Kindred Healthcare
08.2010 - 12.2018
Customer Service Representative
Circuit City Stores
03.2007 - 03.2008
Certificate - Professional Medical Assisting
The Salter School
High School Diploma -
Greater New Bedford Regional Technical High School
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