Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MICHELLE FERNANDEZ

HOLDEN

Summary

Highly dependable, ethical, Competent communicator who works with cross-functional teams to ensure operational excellence. significant oral and written communication skills, as well as the ability to work well and perform under pressure. Target mastered the art of target handling, organization, multitasking, time management, and professional discretion. Experienced customer service representative with a broad range of professional abilities and a track record of boosting productivity, efficiency, and service in a wide number of settings. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience

Work History

Receptionist

Oriol Health Care
12.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained organized filing system and processed incoming/outgoing Residents efficiently

Activities Assistant

Oriol Health Care
09.2022 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.

Care giver agent

ROWAN HOME CARE
04.2022 - 08.2022
  • Provided personalized care and support for individuals in need of assistance.
  • Assisted with daily tasks such as bathing, dressing, and meal preparation.
  • Created a safe and comfortable environment for clients to improve their quality of life.

Customer care agent, sales and marketing consultant

FL collections
05.2021 - 10.2021
  • Maintained a positive, empathetic, and professional attitude toward customers at all times
  • Responded promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledged and resolved customer complaints
  • Gave sales presentations about the company and their products
  • Came up with customer development and marketing strategies.

Field Sales and marketing

Eagle production
10.2019 - 03.2021
  • Gave sales presentations about the company products to the prospects
  • Negotiated and offered promotions to the prospective clients
  • Reported about the sales made on a daily basis
  • Made a strategic plan on how to reach the desired target.

customer care manager and Salesperson

Kinazi Cassava Plant
01.2018 - 03.2019
  • Attended to customers and listened to their queries and provided necessary feedback
  • Negotiated and offered good deals to loyal customers
  • Provided a daily report and submitted it to management
  • Provided a strategic plan on how to improve customer management.

Education

High School Diploma -

KING DAVID ACADEMY
Kigali- Rwanda
09.2017

Public Administration And Local Governance

University of Kigali
Kigali Rwanda

Public Health

Quinsigamond Community College
Worcester, MA

Skills

  • Leadership skills
  • Team player
  • Communication skills
  • Problem-solving
  • Empathy
  • Social skills
  • Motivation
  • Language/Communication Skills
  • Fluent in English speaking and Proficient in writing
  • Fluent in Kinyarwanda
  • Verbal and written communication skills
  • Interpersonal skills
  • Attention to detail
  • Customer care
  • Communication
  • Amiability
  • Cultural awareness
  • Self control
  • Assertiveness
  • Flexibility

References

Barbara uwera, +17744204509

Languages

English
Full Professional

Timeline

Receptionist

Oriol Health Care
12.2023 - Current

Activities Assistant

Oriol Health Care
09.2022 - Current

Care giver agent

ROWAN HOME CARE
04.2022 - 08.2022

Customer care agent, sales and marketing consultant

FL collections
05.2021 - 10.2021

Field Sales and marketing

Eagle production
10.2019 - 03.2021

customer care manager and Salesperson

Kinazi Cassava Plant
01.2018 - 03.2019

High School Diploma -

KING DAVID ACADEMY

Public Administration And Local Governance

University of Kigali

Public Health

Quinsigamond Community College
MICHELLE FERNANDEZ