Michelle Fleming

• *Navigate the needs of home owners & trade professionals to meet their unique requirements.
• *Provide guidance & support from initial contact thru purchasing & delivery.
• *Place product P.O.'s, check stock status, communicate with vendors to confirm product availability & pricing.
• *Coordinate & communicate product receiving & delivery. Trouble shoot issues as they arise.
• *Develop & grow client base.
• *Participate in industry & showroom events.

*Full time design consultant in a boutique style, mid-high end furniture showroom.

*Assist clients & designers select furniture, mattresses & related home goods.

*Designed custom case goods to meet specific size requirements or design esthetic.

*Perform house calls as needed.

*Maintain & expand client book.

• *Assist customers, designers & international clientele select furniture, mattresses & related home goods.
• *Advise & educate customers on fabric & leather selection, color, finish & size parameters.
• *Provide concierge level customer service from initial contact thru the delivery process.
• *Follow up after delivery to ensure customer satisfaction.
• *Promote Bloomingdale's Credit & Loyalty program.
• *Maintain & expand client book.
• *Presidents club member.