Michelle Huang
Boston
Summary
Results-driven manager with 16 years of experience in the restaurant industry, specializing in health compliance communication and data organization to enhance operational efficiency. Achieved high customer satisfaction through effective management practices and strategic decision-making. Demonstrated ability to lead teams and implement processes that drive performance improvements.
Overview
2
2
Certifications
Work History
Manager, Waitress, Hostess, Bartender
Wongs Chinese Restaurant
Grafton
03.2008 - 2025
- Managed daily operations of a busy restaurant environment.
- Ensured compliance with health and safety regulations in the kitchen.
- Coordinated events and special promotions to elevate customer experience and drive repeat business.
- Maintained inventory levels and ordered supplies regularly.
- Resolved customer complaints promptly, contributing to high satisfaction ratings.
- Assisted customers with drink selections and provided recommendations.
- Handled cash and processed payments accurately during shifts.
- Greeted customers and provided excellent customer service.
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and efficiently for diverse menu items.
Dispatcher Trainee
Grafton Police Department
Boston
- Received and relayed emergency calls to appropriate units, ensuring timely responses.
- Monitored radio communications and coordinated officer responses, enhancing situational awareness.
- Maintained accurate records of dispatched calls and officer activities, supporting effective operational oversight.
- Cleaned and organized work areas to ensure a safe and efficient environment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Pharmacy Technician Certification -
Roxbury Community College
Roxbury, MA01-2025
Bachelor of Science - Forensic Studies
BayPath College
Longmeadow, MA06-2012
High School Diploma -
John D O Bryant High School
Roxbury, MA06-2008
Skills
- Event coordination
- Inventory management
- Customer service
- Cash handling
- Health compliance
- Communication skills
- Data organization
- Order processing
- Sales techniques
- Relationship building
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
CPhT- Pharmacy Technician Certification Board
Timeline
Manager, Waitress, Hostess, Bartender
Wongs Chinese Restaurant
03.2008 - 2025
Dispatcher Trainee
Grafton Police Department
Pharmacy Technician Certification -
Roxbury Community College
Bachelor of Science - Forensic Studies
BayPath College
High School Diploma -
John D O Bryant High School