Summary
Work History
Education
Skills
Timeline
ADDITIONAL EXPERIENCE
PROFESSIONAL HIGHLIGHTS
Work Availability
Accomplishments
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Michelle Maria

Michelle Maria

Grafton,MA

Summary

Office Manager with experience supporting business operations, payroll administration, employee relations, and office management across multiple industries. Known for being dependable, adaptable, and resourceful while providing administrative support that helps organizations operate effectively and efficiently.

Work History

Office Manager / HR Manager

Sutton Donuts, Inc.
08.2020 - Current
  • Manage administrative and human resource functions for a multi-location organization employing more than 125 team members.
  • Oversee payroll processing, employee records, benefits administration, and personnel documentation.
  • Coordinate recruiting efforts, schedule interviews, process new hire paperwork, and facilitate employee onboarding.
  • Maintain compliance with company policies and employment regulations.
  • Support management with staffing, employee relations, reporting, and operational initiatives.
  • Prepare reports and maintain accurate personnel and business records.
  • Coordinate office services, supplies, and vendor relationships.
  • Serve as a resource for employees regarding payroll, benefits, and company policies.

Office Manager

Karlee Management, Inc.
03.2016 - 08.2020
  • Managed day-to-day operations for multiple retail and commercial businesses.
  • Oversaw accounts payable, accounts receivable, payroll, and administrative functions.
  • Processed bi-weekly payroll for approximately 130 employees.
  • Managed office procedures, filing systems, and operational processes.
  • Prepared reports, tracked business performance data, and supported executive leadership.
  • Coordinated licensing, permitting, and regulatory requirements for multiple locations.
  • Responded to customer inquiries and resolved issues professionally and efficiently.

Office Manager

Simulis Plumbing & Heating, Inc.
06.2015 - 01.2016
  • Directed daily office operations and administrative activities.
  • Recruited and onboarded employees for open positions.
  • Coordinated scheduling, customer communications, and office workflows.
  • Assisted with software implementation and process improvements.
  • Maintained records, correspondence, reports, and calendars.
  • Provided support to management while ensuring smooth office operations.
  • Developed and maintained filing systems, improving document retrieval efficiency by 30%.

Office Manager

Corbett Inc.
09.2012 - 02.2015
  • Managed payroll, office administration, budgeting, reporting, and customer service functions.
  • Developed and implemented office policies and procedures.
  • Coordinated employee scheduling and monitored workflow efficiency.
  • Assisted with recruiting, onboarding, and employee support activities.
  • Managed billing, collections, and reporting functions generating over $1.5 million annually.
  • Supported executive leadership through reporting and operational analysis.

Education

General Studies, Psychology

Quinsigamond Community College
Worcester, MA

Criminal Justice Studies

Becker College
Worcester, MA

Skills

  • Office Administration & Management
  • Payroll Processing
  • Human Resources Support
  • Employee Onboarding & Orientation
  • Benefits Administration
  • Accounts Payable & Accounts Receivable
  • Recruiting & Interview Coordination
  • Vendor Relations
  • Customer Service
  • Records & Document Management
  • Microsoft Office Suite
  • Organizational & Time Management

Timeline

Office Manager / HR Manager

Sutton Donuts, Inc.
08.2020 - Current

Office Manager

Karlee Management, Inc.
03.2016 - 08.2020

Office Manager

Simulis Plumbing & Heating, Inc.
06.2015 - 01.2016

Office Manager

Corbett Inc.
09.2012 - 02.2015

General Studies, Psychology

Quinsigamond Community College

Criminal Justice Studies

Becker College

ADDITIONAL EXPERIENCE

Office Manager – Bassett Heating & Cooling, Northborough, MA
Office Manager – Copper Trellis Construction, Marlborough, MA
Administrative Assistant – O'Hara & Company, Ashland, MA
Office Manager – Pyramid Masonry, Westborough, MA
Administrative Assistant – Security Construction Services, Hudson, MA

PROFESSIONAL HIGHLIGHTS

  • Managed payroll and personnel administration for workforces exceeding 125 employees.
  • Supported multi-location operations across retail, hospitality, construction, and commercial environments.
  • Coordinated recruiting, onboarding, and employee documentation throughout the employment lifecycle.
  • Oversaw accounts payable, accounts receivable, and vendor management functions.
  • Assisted with the opening of new business locations, supporting administrative, operational, and staffing needs.
  • Developed and implemented employee handbooks, HR forms, and workplace documentation.
  • Assisted with workforce development initiatives, including the creation of management positions and employee advancement opportunities.
  • Supported business growth initiatives that contributed to increased revenue, expanded staffing, and improved operational continuity.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Sutton Donuts, Inc.:

  • Created and implemented HR forms and documentation to improve consistency, recordkeeping, and employee administration.
  • Assisted with the review and revision of the employee handbook to ensure policies reflected current business practices and employment requirements.
  • Supported the successful opening of a new business location through administrative, hiring, onboarding, and operational coordination.

Karlee Management, Inc.:

  • Assisted with the opening of new business locations by coordinating licensing, permitting, administrative processes, and operational requirements.

Simulis Plumbing & Heating:

  • Assisted with the implementation of scheduling software that streamlined scheduling processes and improved operational efficiency.

Corbett Inc.:

  • Collaborated with ownership to redefine employee roles and establish management positions to meet operational needs.
  • Assisted in the growth and expansion of the business, contributing to an increase in annual revenue from approximately $350,000 to $1.5 million.
  • Supported workforce growth by helping increase staffing levels from fewer than 10 employees to more than 20 employees.
  • Contributed to the transition from seasonal operations to year-round employment, improving employee retention and operational continuity.
Michelle Maria