Michelle Maria

Office Manager with experience supporting business operations, payroll administration, employee relations, and office management across multiple industries. Known for being dependable, adaptable, and resourceful while providing administrative support that helps organizations operate effectively and efficiently.

Office Manager – Bassett Heating & Cooling, Northborough, MA
Office Manager – Copper Trellis Construction, Marlborough, MA
Administrative Assistant – O'Hara & Company, Ashland, MA
Office Manager – Pyramid Masonry, Westborough, MA
Administrative Assistant – Security Construction Services, Hudson, MA

• Managed payroll and personnel administration for workforces exceeding 125 employees.
• Supported multi-location operations across retail, hospitality, construction, and commercial environments.
• Coordinated recruiting, onboarding, and employee documentation throughout the employment lifecycle.
• Oversaw accounts payable, accounts receivable, and vendor management functions.
• Assisted with the opening of new business locations, supporting administrative, operational, and staffing needs.
• Developed and implemented employee handbooks, HR forms, and workplace documentation.
• Assisted with workforce development initiatives, including the creation of management positions and employee advancement opportunities.
• Supported business growth initiatives that contributed to increased revenue, expanded staffing, and improved operational continuity.

Sutton Donuts, Inc.:

• Created and implemented HR forms and documentation to improve consistency, recordkeeping, and employee administration.
• Assisted with the review and revision of the employee handbook to ensure policies reflected current business practices and employment requirements.
• Supported the successful opening of a new business location through administrative, hiring, onboarding, and operational coordination.

Karlee Management, Inc.:

• Assisted with the opening of new business locations by coordinating licensing, permitting, administrative processes, and operational requirements.

Simulis Plumbing & Heating:

• Assisted with the implementation of scheduling software that streamlined scheduling processes and improved operational efficiency.

Corbett Inc.:

• Collaborated with ownership to redefine employee roles and establish management positions to meet operational needs.
• Assisted in the growth and expansion of the business, contributing to an increase in annual revenue from approximately $350,000 to $1.5 million.
• Supported workforce growth by helping increase staffing levels from fewer than 10 employees to more than 20 employees.
• Contributed to the transition from seasonal operations to year-round employment, improving employee retention and operational continuity.