Michelle Mont
Worcester
Summary
Detail-oriented professional with experience in patient registration and front desk operations. Skilled in multitasking, conflict resolution, and training team members to streamline processes and enhance overall service delivery.
Overview
4
4
years of professional experience
Work History
Registration Representative
Umass Memorial University Campus
Worcester
10.2024 - Current
- Coordinated scheduling of appointments, verification of insurance coverage, and collection of payments to streamline patient registration process.
- Facilitated completion of necessary forms and documentation for patients to ensure accurate registration.
- Responded to inquiries regarding services, appointments, and insurance options to enhance patient understanding and satisfaction.
- Coordinated with medical staff to ensure smooth patient flow.
- Trained new team members on registration procedures and policies.
Server
The Mercantile
Worcester
08.2023 - 01.2025
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Guided guests in menu selections and food recommendations, contributing to overall dining satisfaction.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Delivered quality customer service in high-pressure situations.
- Handled cash transactions and processed payments efficiently.
Front Desk Staff Member
Planet Fitness
Shrewsbury
06.2022 - 08.2023
- Handled phone calls, efficiently addressing member concerns and scheduling appointments to improve customer satisfaction.
- Assisted with membership inquiries, clearly explaining services and pricing options to enhance member understanding.
- Maintained cleanliness and organization of the reception area and lobby spaces.
- Collaborated with team members to uphold a positive gym environment for all users.
- Checked identification of visitors upon arrival, ensuring security and proper access to the facility.
Education
Associate of Science - Health Science
Bunker Hill Community College
Charlestown, MA05-2028
Skills
- Appointment scheduling
- Customer service
- Problem solving
- Team collaboration
- Training new staff
- Multitasking and organization
- Flexibility and adaptability
- Conflict resolution
- bilingual
Timeline
Registration Representative
Umass Memorial University Campus
10.2024 - Current
Server
The Mercantile
08.2023 - 01.2025
Front Desk Staff Member
Planet Fitness
06.2022 - 08.2023
Associate of Science - Health Science
Bunker Hill Community College