Michelle Perez De Ruiz
Dental Assistant
Malden
Summary
Dedicated Front desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Speaks and writes fluent English and Spanish.
Overview
4
4
years of professional experience
Work History
Marketing
Endodontics of Malden
11.2022 - 11.2024
- Enhanced viewership metrics with implementation of innovative marketing strategies.
- Increased gallery attendance through effective marketing and promotional strategies.
- Analyzed local markets and opportunities to improve marketing strategies.
- Developed creative briefs for new products and marketing tactics in collaboration with package design team, consumer marketing and outside agencies.
- Coordinated implementation of marketing and social media strategies.
- Participated in marketing and fundraising to promote organizational awareness.
Front Desk Receptionist
Everett Dental
11.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
Lead Dental Assistant
Cooper Orthodontics
08.2020 - 11.2022
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Associate of Arts - Liberal Arts
Broward College
Coconut Creek, Florida 05.2001 -
Skills
Experiential marketing
Marketing and Publicity
Social marketing campaigns
Traditional media marketing
Customer Service
Guest Relations
Front Office Management
Cash Handling
Time Management
Telephone Etiquette
File Management
Administrative Support
Listening Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Everett Dental
11.2023 - 02.2024
Marketing
Endodontics of Malden
11.2022 - 11.2024
Lead Dental Assistant
Cooper Orthodontics
08.2020 - 11.2022
Associate of Arts - Liberal Arts
Broward College
05.2001 -
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