Michelle Pham
Braintree
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Lifeguard
Randolph Community Center
03.2023 - 06.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
No Degree -
University of Massachusetts, Lowell
Lowell, MA05-2028
High School Diploma -
Braintree Highschool
Braintree, MA06-2024
Skills
- Skilled in problem resolution
- Effective communicator
- Customer engagement
- Effective listening
- Problem-solving skills
- Product knowledge
Languages
French
Limited Working
Vietnamese
Native or Bilingual
Timeline
Lifeguard
Randolph Community Center
03.2023 - 06.2024
No Degree -
University of Massachusetts, Lowell
High School Diploma -
Braintree Highschool
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