Michelle Poulin
Salisbury
Summary
Enthusiastic and organized individual with a versatile background in household management and customer service. Skilled in activity coordination and safety protocols, ready to enhance the well-being of children and support families effectively.
Overview
18
18
years of professional experience
Work History
Private Nanny
The Kelley Family
Newton
03.2022 - Current
- Supervised daily activities and routines for children in a nurturing environment.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties, including laundry and light housekeeping, to ensure a clean and organized environment for children.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared nutritious snacks and meals, coordinated activities, and reinforced discipline strategies aligned with parents' guidelines.
- Created a safe, healthy, and nurturing environment that supported children’s emotional and physical well-being.
Administrative Assistant
Kohl's
Woburn
11.2020 - Current
- Conducted new hire orientations to facilitate effective onboarding.
- Managed store supply orders to support consistent inventory availability.
- Processed online and pick-up orders efficiently to enhance customer satisfaction.
- Handled cash office operations and money management tasks with accuracy.
- Coordinated merchandise returns to the distribution center in a timely manner.
- Executed price changes to reflect current promotions and pricing strategies.
- Supported all departments by addressing requests and providing necessary resources.
- Organized employee files by filing, updating, and maintaining records for easy access.
Bookkeeper
Shaws Market
Stratham
06.2018 - 11.2020
- Managed customer service desk operations, improving client satisfaction through effective issue resolution.
- Oversaw register and checkout procedures, ensuring accuracy in transactions.
- Performed bookkeeping duties to maintain financial records.
- Supervised employees, guiding daily tasks to foster a collaborative work environment.
- Facilitated Western Union transactions, ensuring regulatory compliance while serving customer needs.
Assistant Store Manager
Ganesh Imports
Exeter
10.2014 - 10.2018
- Executed product ordering to optimize inventory levels and reduce stockouts.
- Managed store registration processes for seamless customer experience.
- Managed errands to streamline daily store operations and enhance workflow.
- Developed merchandising strategies to enhance product visibility and appeal.
- Created attractive displays to promote seasonal items and increase sales.
- Maintained cleanliness throughout the store to ensure a welcoming environment.
- Delivered exceptional customer service to resolve inquiries and improve customer satisfaction.
Server
Dairy Queen
Salisbury
06.2008 - 09.2015
- Provided exceptional customer service to enhance satisfaction.
- Registered customer orders to expedite service delivery.
- Handled cash transactions to support smooth and efficient service.
- Operated ice cream machines to maintain product quality and consistency.
Education
High School Diploma -
Triton Regional High School
Byfield, MA06-2011
Some College (No Degree) - Interior Design
Mount Ida College
Newton, MASkills
- Child supervision
- Nutritional planning
- Household management
- Activity coordination
- Safety protocols
- Customer relationship management
Timeline
Private Nanny
The Kelley Family
03.2022 - Current
Administrative Assistant
Kohl's
11.2020 - Current
Bookkeeper
Shaws Market
06.2018 - 11.2020
Assistant Store Manager
Ganesh Imports
10.2014 - 10.2018
Server
Dairy Queen
06.2008 - 09.2015
High School Diploma -
Triton Regional High School
Some College (No Degree) - Interior Design
Mount Ida College