Michelle Scarpitto
Adams
Summary
Dynamic Access Coordinator with a proven track record at Berkshire Health Systems, excelling in patient access and insurance verification. Recognized for enhancing operational efficiency and fostering strong interdepartmental relationships. Adept at problem-solving and delivering exceptional customer service, ensuring a seamless experience for patients and families. Committed to maintaining HIPAA compliance and data integrity.
Overview
29
29
years of professional experience
Work History
Access Coordinator
Berkshire Health Systems-NARH
04.2013 - Current
- Assisted in coordinating patient access to services and resources.
- Maintained accurate records in electronic health systems for data integrity.
- Communicated effectively with patients regarding insurance eligibility and benefits.
- Collaborated with multidisciplinary teams to streamline patient intake processes.
- Provided frontline support addressing patient inquiries and resolving concerns promptly.
- Adapted quickly to changes in operational workflows and technology systems.
- Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
- Improved patient access by streamlining registration processes and reducing wait times.
- Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Patient Registration
North Adams Regional Hospital
01.1997 - 03.2013
- Assisted in coordinating patient access to services and resources.
- Maintained accurate records in electronic health systems for data integrity.
- Communicated effectively with patients regarding insurance eligibility and benefits.
- Collaborated with multidisciplinary teams to streamline patient intake processes.
- Provided frontline support addressing patient inquiries and resolving concerns promptly.
- Adapted quickly to changes in operational workflows and technology systems.
- Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
- Improved patient access by streamlining registration processes and reducing wait times.
- Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma - Business
Charles H. McCann Technical High School
North Adams, MA06.1995
Skills
- HIPAA compliance
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Insurance verification
- Medical terminology
- Detail-oriented approach
- Interpersonal relations
- Documentation management
- Time management proficiency
- Decision-making capacity
- Customer service
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
- Data entry
- Insurance billing
- Information collection
- Records maintenance
- Time management
- Attention to detail
- Punctual and hardworking
- Multitasking Abilities
Proud wife of a disabled Army combat Veteran
Married to a disabled combat Veteran for 20+ years, I have experience in dealing with the Veterans Affairs Administration and knowledge on speaking to Veterans about their needs.
Timeline
Access Coordinator
Berkshire Health Systems-NARH
04.2013 - Current
Patient Registration
North Adams Regional Hospital
01.1997 - 03.2013
High School Diploma - Business
Charles H. McCann Technical High School