Michelle Stanley
Salem
Summary
Detail-oriented professional with 8+ years of experience in customer service, healthcare administration, medical coding, and content creation. Skilled in communication, multitasking, and managing high-volume workflows.
Overview
12
12
years of professional experience
Work History
Bartender
Not Your Average Joe's
10.2024 - Current
- Craft and serve a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment while maintaining cleanliness and organization, ensuring compliance with health and safety regulations
Server
Not Your Average Joe's
05.2023 - Current
- Demonstrate multitasking skills during peak hours, managing an 8 table section while providing exceptional customer service and accurately taking food and drink orders with minimal errors, ensuring allergies and food preferences are handled with care
Freelance Copywriter
Who Says What
06.2018 - 04.2023
- Produced high-quality content for websites, blogs, social media platforms, email campaigns, product descriptions, advertisements, and other marketing materials using industry trends, competitor activities, and relevant keywords to optimize content for search engines (SEO)
Outpatient Coder
Salem Hospital
10.2016 - 06.2018
- Utilized knowledge of CPT and ICD-10-CM guidelines to properly translate performed outpatient services (including physicians, OBGYN, pediatrics, dermatology, physical therapy) into code for insurance company reimbursements while working closely with billing department to resolve any coding-related issues or denials
Outpatient Billing Specialist
Salem Hospital
07.2015 - 10.2016
- Verified patient insurance coverage and obtained necessary authorizations for medical procedures to increase turnaround time for reimbursements by reviewing outpatient laboratory requisitions and hospital records
Patient Services Coordinator
Salem Hospital
01.2014 - 09.2016
- Main point of contact between laboratory and physician offices + hospital floors to report critical laboratory results to outpatient on-call physicians and inpatient floor nurses
Education
Bachelor of Science - Criminal Justice and Corrections
Salem State University
SalemSkills
- ICD-10
- CPT
- HIPAA
- Medical Terminology
- Epic Systems
- POS
Websites
Timeline
Bartender
Not Your Average Joe's
10.2024 - Current
Server
Not Your Average Joe's
05.2023 - Current
Freelance Copywriter
Who Says What
06.2018 - 04.2023
Outpatient Coder
Salem Hospital
10.2016 - 06.2018
Outpatient Billing Specialist
Salem Hospital
07.2015 - 10.2016
Patient Services Coordinator
Salem Hospital
01.2014 - 09.2016
Bachelor of Science - Criminal Justice and Corrections
Salem State University