Michelle Tran
Billerica
Summary
Results-driven Medical Program Coordinator with a strong focus on change management, regulatory compliance, and client communication. Proven ability to manage high-volume requests while ensuring financial accuracy and maintaining meticulous records.
Overview
5
5
years of professional experience
Work History
Medical Program Coordinator
Intertek
Boxborough
11.2023 - Current
- Primary client contact for change management, billing, documentation, technical issues, and complaints related to EC certifications, ISO 13485, MDSAP, ISO 9001, and ISO 22716.
- Process certification updates including scope, address, employee count, and jurisdiction changes while maintaining regulatory compliance.
- Manage high-volume shared inbox and prioritize client requests within the Business Assurance group.
- Collaborate with program management, finance, sales, auditors, reviewers, and Notified Body teams to ensure accurate and compliant certifications.
- Maintain organized client records in proprietary systems and Google Workspace.
Administrative Assistant & Bookkeeper
P&T Auto Repair Services
Lowell
08.2020 - 10.2023
- Coordinated with vendors and professional service providers to process orders and communicate operational needs.
- Tracked business expenses and income while organizing and maintaining bank statements.
- Reconciled accounts and reduced financial discrepancies using QuickBooks, improving accuracy and financial clarity.
- Supported day-to-day administrative operations, contributing to improved organization and efficiency.
Education
Bachelor of Arts - Biology
Boston University
Boston, MASkills
- Change management
- Regulatory compliance
- Administrative support
- Certification processes
- Data management
Languages
Vietnamese
Native/ Bilingual
Timeline
Medical Program Coordinator
Intertek
11.2023 - Current
Administrative Assistant & Bookkeeper
P&T Auto Repair Services
08.2020 - 10.2023
Bachelor of Arts - Biology
Boston University