Michelle Westgate
New Bedford
Summary
Detail-oriented professional with effective communication skills, and the ability to work well under pressure. Professional attitude, dedicated to providing excellent customer service, with minimal supervision. Skilled in working both team-based and independent capacities. Bringing a strong work ethic and organizational skills to any setting.
Overview
10
10
years of professional experience
Work History
Radiology Receptionist
Brown University Health
Taunton
11.2020 - Current
- Greeted patients and checked them in for appointments.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Managed incoming phone calls and directed inquiries to appropriate staff.
- Coordinated with radiology technicians to ensure smooth workflow.
- Maintained cleanliness and organization of the reception area daily.
- Assisted patients in completing necessary paperwork for imaging services.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Revenue Cycle Authorization Specialist
Southcoast Health
Fairhaven
09.2015 - 04.2020
- Processed patient authorization requests efficiently and accurately.
- Coordinated with healthcare providers to gather necessary documentation.
- Reviewed insurance policies to verify coverage and eligibility.
- Maintained detailed records of authorization activities and correspondence.
- Collaborated with clinical staff to ensure timely authorizations for procedures.
- Trained new team members on authorization protocols and systems.
- Analyzed denials received from third party payers to identify trends in denials and develop proactive measures for resolution.
Education
High School Diploma -
Holy Family High School
New Bedford, MASkills
- HIPAA compliance
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Organization skills
- Effective communication
- Attention to detail
- Problem solving
- Electronic health records
References
References available upon request.
Timeline
Radiology Receptionist
Brown University Health
11.2020 - Current
Revenue Cycle Authorization Specialist
Southcoast Health
09.2015 - 04.2020
High School Diploma -
Holy Family High School