Michelle A. Morris

•. Ensured all work was conducted in compliance with payroll policies and procedures.

•. Provided excellent customer service to all employees and ensured that all emails and phone calls were answered in a timely manner.

•. Ensured quality control of work by developing clear, error free documents and ensuring accuracy of data entry and payroll processing to achieve a credible and professional presence.

•. Prioritized work to ensure that all requests were completed in a timely manner to satisfy customer and business requirements.

Ensured that safety, compliance and environmental requirements were followed within the department.

• Responsible for receiving all billing paperwork and preparing it for processing.
• Reviewing all work edit reports and to make appropriate changes; research questions as they arise.
• Maintain dispatcher relations in order to solve problems.
• Complete daily running and mailing of invoices.
• Customer service, special projects and other duties as assigned by supervisor.

• Dispatched trucks in morning and provided re-routing guidance as necessary.
• Acted as liaison between contractors/drivers, shippers and consignee.
• Assisted with the pick-up of packages from warehouse.
• Worked with internal Customer Service Department in the tracking of packages.

•. Assisted Terminal Manager with assorted tasks and reports as needed.