Mickayla Servello
Worthington
Summary
Experienced professional skilled in fostering effective communication between clients and veterinary staff. Known for strong problem-solving abilities and compassionate animal care, contributing to improved client satisfaction and animal welfare. While also having extensive experience assisting veterinarians with procedures and tasks. Polished in administering injections and treatments, taking x-rays and recording and updating records. Compassionate and responsible professional with sound knowledge of veterinary medical procedures and animal care techniques.
Overview
14
14
years of professional experience
Work History
Veterinary Technician
Sunderland Animal Hospital
Sunderland
06.2018 - Current
- Assisted veterinarians with examinations and medical procedures.
- Prepared and administered medications as directed by veterinary staff.
- Maintained cleanliness and organization of treatment areas and equipment.
- Monitored animals' vital signs during surgeries and recovery.
- Educated pet owners on post-operative care and wellness practices.
- Conducted routine laboratory tests for diagnostics.
- Managed inventory of medical supplies and ensured availability for treatments.
- Provided compassionate care to animals, enhancing their comfort during visits.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Prepared and reviewed records and consent forms.
- Operated anesthesia, oxygen and monitoring equipment.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
Kennel Manager
Greyhound Friends Inc
Hopkinton
10.2011 - Current
- Supervised daily operations of kennel facility and staff activities.
- Maintained clean and safe living environments for all dogs.
- Developed and implemented training programs for new staff members.
- Coordinated veterinary care and health check-ups for all animals.
- Monitored behavior and health of dogs, addressing issues promptly.
- Facilitated communication between staff, volunteers, and pet adopters.
- Ensured compliance with safety regulations and best care practices.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Provided training to staff on proper handling techniques for animals.
Client Liaison
Veterinary Emergency And Specialty Center
South Deerfield
12.2017 - 12.2020
- Managed client inquiries and provided timely responses.
- Coordinated communication between clients and veterinary specialists.
- Managed appointment scheduling and client inquiries efficiently.
- Facilitated client education on emergency pet care procedures.
- Provided support during critical care consultations with veterinarians.
- Assisted in maintaining accurate client records and documentation.
- Resolved client concerns through effective problem-solving techniques.
- Collaborated with medical staff to enhance client service experiences.
- Managed documentation, payment, correspondence and other administrative tasks.
- Processed client payments, returns, and applied discounts where appropriate.
- Client and patient charts are kept up to date to ensure accuracy.
- Liaison between clients and veterinary staff.
Education
High School Diploma -
Norton High School
Norton, MA06-2015
Skills
- Surgical assistance
- Anesthesia monitoring
- Laboratory testing
- Medical record keeping
- Client education
- Veterinary compliance
- Effective communication
- Problem solving
- Time management
- Nutritional counseling
- Assessment and diagnosis
- Emergency care
- Dental procedures
- Vaccinations
- Treatment administration
- Medical record-keeping
- Euthanasia procedures
Languages
English
Full Professional
About me
- I am a single mom of three young children looking to get back into the workforce to support my family and home. We live on a farm in Worthington, Mass with many animals to love and care for. I love providing for others and helping people in every way I can. Im hoping to find a position working from home where I am able to still provide for my children while also being able to make a living. I hope this application finds you well and I look forward to starting a career with you!
Timeline
Veterinary Technician
Sunderland Animal Hospital
06.2018 - Current
Client Liaison
Veterinary Emergency And Specialty Center
12.2017 - 12.2020
Kennel Manager
Greyhound Friends Inc
10.2011 - Current
High School Diploma -
Norton High School
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