Miguel Monegro Ysabel
IT Analyst
Boston,MA
Summary
Experienced with IT analysis and project leadership. Utilizes project management techniques to streamline processes and improve system performance. Track record of effective communication and stakeholder management, ensuring successful project outcomes.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Lead IT Analyst
Do & Co
Boston, MA
07.2024 - Current
- Optimized network performance with thorough analysis and strategic upgrades, resulting in improved connectivity and user experience.
- Ensured seamless integration between disparate systems through careful planning/testing efforts that minimized disruption during the transition periods.
- Created comprehensive training materials/manuals that empowered end users to maximize their use of technology tools and resources effectively.
- Reduced system downtime for critical applications by proactively monitoring and resolving issues before they escalated.
IT Support
Do & Co
Boston, MA
02.2022 - 07.2024
- Developed a streamlined process for managing IT support tickets, resulting in faster response times and higher customer satisfaction rates.
- Increased user satisfaction by providing comprehensive IT support and training.
- Coordinated cross-functional communication between various departments such as administration, and IT support teams to ensure smooth operation of the imaging facility.
Education
Bachelor of Science - Software Engineering
Universidad Acción Pro-Educación Y Cultura (UNAPEC
Santo Domingo, Dominican Republic 09.2015 - 12.2025
Skills
IT asset management
IT risk assessment
Incident management
Teamwork
Timeline
Lead IT Analyst
Do & Co
07.2024 - Current
IT Support
Do & Co
02.2022 - 07.2024
Bachelor of Science - Software Engineering
Universidad Acción Pro-Educación Y Cultura (UNAPEC
09.2015 - 12.2025
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