Miguel Ramirez
Worcester
Summary
Dedicated retail professional with strong customer service and conflict resolution skills. Proven ability to enhance customer experiences and improve operational efficiency in fast-paced environments.
Detail-oriented retail associate known for exceptional communication and o
rganizational skills. Experienced in managing customer inquiries and inventory, committed to delivering outstanding service and fostering strong client relationships. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Cumberlandfarms Gas station
Northborough
11.2025 - Current
- Assisted customers with product inquiries and provided recommendations.
- Operated point-of-sale system for smooth transaction processing.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Restocked shelves to ensure product availability for customers.
- Handled cash register operations and balanced cash drawer daily.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and reported discrepancies to management.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Tracked inventory levels throughout the day and restocked items as needed.
Account Manager
Rent A Center Warehouse & Retail Store
Roxbury
06.2016 - 01.2017
- Managed customer accounts to ensure satisfaction and retention.
- Assisted in coordinating product deliveries and inventory management.
- Communicated with clients to address inquiries and resolve issues.
- Collaborated with team members to enhance customer service strategies.
- Monitored product displays for compliance with brand standards.
- Facilitated communication between departments to improve operational efficiency.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06-2008
Skills
- Customer service
- Account management
- Inventory management
- Point-of-sale operation
- Sales strategies
- Relationship building
- Conflict resolution
- Team collaboration
- Data entry
- Time management
- Product knowledge
- Communication skills
- Problem solving
- Attention to detail
- Organizational skills
- Cash drawer balancing
- Sales trends
Timeline
Retail Sales Associate
Cumberlandfarms Gas station
11.2025 - Current
Account Manager
Rent A Center Warehouse & Retail Store
06.2016 - 01.2017
High School Diploma -
Lawrence High School