Miguel Rivera
Brockton
Summary
Expert in managing production and operations teams with a focus on workflow management, quality control, and process optimization. Demonstrated leadership through effective staff motivation and collaboration, resulting in significant operational improvements. Achievements include strategic planning initiatives that enhanced productivity and reduced downtime. Recognized for high efficiency in task completion and strong communication skills, ensuring successful execution of business strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Five Guys
Milford
02.2025 - Current
- Maintained cleanliness and organization of work area.
- Monitored inventory levels and placed orders for supplies as needed.
- Taught staff upselling techniques to meet revenue targets.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
General Manager
Five Guys
Franklin
12.2018 - 09.2024
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Monitored progress by establishing plans, budgets and measuring results.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Crew Member
BJ Warehouse
Uxbridge
08.2018 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
Shift Leader
Five Guys
Franklin
10.2017 - 12.2018
- Assessed company operations for compliance with safety standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Evaluated employee performance, delivering individualized feedback and praise.
- Adhered to all health code regulations while preparing food items for customers.
- Managed daily workflow and scheduled staff for adequate coverage.
Crew Member
Five Guys
Franklin
04.2017 - 09.2017
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Jose Felipez Zayas
Puerto Rico05-1999
Skills
- Inventory management
- Supply ordering
- Employee training
- Sales reporting
- Quality control
- Scheduling staff
- Team leadership
- Customer service
- Safety compliance
- Payroll administration
- Time management
- Problem solving
- Staff recruitment
- Performance evaluation
- Assigning work
- Schedule development
- Workflow optimization
- Computer skills
Languages
English
Professional
Spanish
Full Professional
Portuguese
Limited
Certification
- FGU
- Serve Safe
- Adult, Child and Baby First Aid/CPR/AED
Timeline
Shift Manager
Five Guys
02.2025 - Current
General Manager
Five Guys
12.2018 - 09.2024
Crew Member
BJ Warehouse
08.2018 - 12.2018
Shift Leader
Five Guys
10.2017 - 12.2018
Crew Member
Five Guys
04.2017 - 09.2017
High School Diploma -
Jose Felipez Zayas
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