Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikalah Peterson

Sandwich

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Organized with experience in upscale restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in flight attendant position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Hostess

Del Frisco's Double Eagle Steakhouse
03.2018 - 01.2019
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Server

Simply Divine Pizza Co.
05.2015 - 11.2017
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Bangkok Thai Cuisine
08.2009 - 05.2014
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associate of Arts -

Cape Cod Community College
West Barnstable, MA

High School Diploma -

Duxbury High School

Skills

  • Hospitality service expertise
  • High-volume dining
  • Upscale dining
  • Cleanliness and sanitation
  • Food sales and promotion
  • Dining area maintenance
  • Kitchen staff coordination
  • Impression management
  • Interactive communication skills
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance

Timeline

Hostess

Del Frisco's Double Eagle Steakhouse
03.2018 - 01.2019

Server

Simply Divine Pizza Co.
05.2015 - 11.2017

Server

Bangkok Thai Cuisine
08.2009 - 05.2014

High School Diploma -

Duxbury High School

Associate of Arts -

Cape Cod Community College
Mikalah Peterson