Mikayla Nieves

Barista/Cashier

Café Arpeggio

07.2023 - Current

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cleaned counters, machines, utensils, and seating areas daily.
Conducted temperature assessments to maintain compliance with food safety standards.