MIKE FEDJY FENELON
Malden
Summary
Customer service representative with 2+ years of experience in a call center setting, including sales, tech support, and customer care. Received an average 85% customer satisfaction rating to date, while handling 90+ calls daily. 70 WPM typist.
Overview
3
3
years of professional experience
Work History
Forklift Operator
HomeGoods Distribution Center
Fort Worth
01.2023 - 01.2024
- Partnered with team members to load large equipment, minimizing risk of accidents
Customer Service Agent
UNITED NEASHORE OPERATIONS
01.2021 - 01.2023
- Customer service representative with 2+ years of experience in a call center setting, including sales, tech support, and customer care.
- Received an average 85% customer satisfaction rating to date, while handling 90+ calls daily.
- 70 WPM typist.
Education
High school diploma - Insurance And Risk Management
SONLIGHT ACADEMY
Port-de-Paix, Haiti01.2019
Skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Timeline
Forklift Operator
HomeGoods Distribution Center
01.2023 - 01.2024
Customer Service Agent
UNITED NEASHORE OPERATIONS
01.2021 - 01.2023
High school diploma - Insurance And Risk Management
SONLIGHT ACADEMY
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