Mike McCabe
Westborough
Summary
Dynamic professional with a proven track record at St Mary’s Credit Union, excelling in customer service and financial transactions. Skilled in relationship building and customer support, I significantly enhanced customer satisfaction and streamlined HR processes at TJX Companies. Expert in managing confidential employee data and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Member Service Representative
St Mary’s Credit Union
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Sales Associate
Garden Remedies
01.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Human Resources Administrator
TJX Companies
11.2021 - 10.2023
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Education
High School Diploma - General Studies
Westborough High School
Westborough, MA06.2016
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
St Mary’s Credit Union
08.2024 - Current
Sales Associate
Garden Remedies
01.2024 - 08.2024
Human Resources Administrator
TJX Companies
11.2021 - 10.2023
High School Diploma - General Studies
Westborough High School
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