Milena Santos
Methuen
Summary
Dynamic and detail-oriented student with a dream of being a doctor. My goal is to gain experience in the healthcare field to better grow my knowledge and skills. I excel in customer service and team collaboration. Adept at utilizing chemical safety and laboratory techniques to enhance operational efficiency. Recognized for effectively managing high-volume customer interactions while maintaining exceptional service standards. Lastly, I'm fluent in Portuguese, enhancing communication with diverse clientele.
Overview
9
9
years of professional experience
Work History
House Cleaner
Neighborhood cleaning
Windham
12.2022 - Current
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Server
Americus at LaBelle Winery
Derry
04.2022 - 11.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
Barista
Dunkin Donuts
Windham
06.2020 - 02.2022
- Placed orders with suppliers for delivery of products required for daily operations.
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Dunkin Donuts
Andover
09.2019 - 03.2020
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Auto Shop Asstistant
Pond st Motors
Marblehead
06.2016 - 09.2018
- Operated tools, instruments and equipment safely.
- Cleaned interior and exterior surfaces of vehicles prior to repairs or servicing.
- Assisted in the repair of vehicles, such as replacing brakes, changing oil, and aligning wheels.
- Communicated effectively with customers regarding their repairs needs.
- Maintained accurate records of all work completed in the auto shop.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
Education
Associate of Science - Chemistry
Middlesex Community College
Bedford08-2026
High School Diploma -
Windham High School
Windham, NH06-2021
Skills
- Laboratory techniques
- Chemical safety
- Data analysis
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Data interpretation
- Problem solving
- Fluent in Portuguese
Affiliations
- Figure Skater
- reader
- babysitter
- pet sitter
Languages
Portuguese
Native/ Bilingual
Accomplishments
- Accepted into national honors society in current college
Timeline
House Cleaner
Neighborhood cleaning
12.2022 - Current
Server
Americus at LaBelle Winery
04.2022 - 11.2022
Barista
Dunkin Donuts
06.2020 - 02.2022
Barista
Dunkin Donuts
09.2019 - 03.2020
Auto Shop Asstistant
Pond st Motors
06.2016 - 09.2018
Associate of Science - Chemistry
Middlesex Community College
High School Diploma -
Windham High School
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