Mili Ahmed
Boston
Summary
Dynamic and detail-oriented professional with a strong foundation in time management and organizational skills, eager to contribute effectively in diverse environments. Actively seeking entry-level opportunities to enhance expertise while driving company success. Committed to continuous growth through collaboration with high-performing teams and engagement in impactful development projects. Proficient in both mobile and desktop platforms, ready to leverage technical knowledge for optimal results.
Overview
10
10
years of professional experience
Work History
Operation and Hospital Service Specialist
Palladian Services LLC
Boston, MA
01.2022 - Current
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Coordinated service schedules, optimizing team productivity and resource allocation.
Sales Associate
The Walters Company
Albany, NY
02.2021 - 11.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Referred customers to various services by evaluating needs and providing recommendations.
- Completed orders and organized product deliveries to meet customer timetables.
- Coached new sales staff on store policies and strategies for increasing revenue.
Consumer Service Specialist
Maximus
Albany, NY
12.2019 - 05.2020
- Used fact-finding sales methods to customize company programs and services and strove to obtain new business.
- Analyzed order integrity in product assortment, pricing, allocations and scheduled ship dates.
- Administered accurate account setup, maintenance and closing of customer account information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Supervisor
STACK REAL ESTATE
Hoboken, NJ
05.2018 - 03.2019
- Supervised administrative operations, ensuring compliance with organizational policies and procedures.
- Coordinated scheduling and logistics for multiple projects, enhancing overall efficiency and resource allocation.
- Led special projects aimed at improving operational efficiency and employee engagement initiatives.
Office Administrator
H&R Block
Paterson, NJ
01.2016 - 04.2018
- Streamlined office operations to enhance efficiency and productivity.
- Coordinated scheduling and logistics for meetings and events.
- Developed and maintained filing systems for improved document retrieval.
- Implemented process improvements that reduced administrative errors.
- Oversaw procurement of office supplies, optimizing budget management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Customer Service Representative
Macy's
Wayne, NJ
12.2015 - 12.2016
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Computer Science
University of Massachusetts Boston
Boston, MASkills
- Interpersonal Communications
- Project Management
- Vendor Interaction
- Analytical Thinking
- Policy & Procedure Adherence
- Administrative Support
- Office Streamlining
- Guest Accommodations
- Aviation Regulations
- Client retention strategies
- Cross-functional coordination
Timeline
Operation and Hospital Service Specialist
Palladian Services LLC
01.2022 - Current
Sales Associate
The Walters Company
02.2021 - 11.2021
Consumer Service Specialist
Maximus
12.2019 - 05.2020
Administrative Supervisor
STACK REAL ESTATE
05.2018 - 03.2019
Office Administrator
H&R Block
01.2016 - 04.2018
Customer Service Representative
Macy's
12.2015 - 12.2016
Bachelor of Science - Computer Science
University of Massachusetts Boston