Milyana Rivera
Taunton
Summary
Dedicated professional with a strong background in customer service and preschool education. Known for reliability, empathy, and the ability to foster safe and engaging learning environments. Holds strong communication and collaboration skills with both other employees as well as customers. Willing to learn to grow within the field. Great time management skills with flexible availability including weekends and holidays. Committed to maintaining compliance with regulatory standards and deliver high quality customer service. Committed job seeker with a history of meeting company needs with consistent and organized practices. Compassionate in meeting the needs of customers and other employees.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substitute Preschool Teacher
Triumph Inc
Taunton, MA
01.2024 - Current
- Facilitated engaging educational activities to promote cognitive and social development in preschool children.
- Monitored student behavior, ensuring a safe and supportive classroom environment for all children.
- Assisted in maintaining classroom organization, including materials preparation and cleanliness standards.
- Implemented lesson plans tailored to diverse learning styles and developmental stages of students.
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
- Increased student engagement by incorporating hands-on activities and group projects within the curriculum.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Cashier /Sales Floor Associate
TJX
Taunton, MA
07.2023 - 02.2026
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized checkout areas, ensuring a clean and safe environment for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Ensured compliance with company policies regarding cash handling and loss prevention procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained organized aisles on the sales floor to ensure the merchandise is appealing to customers.
Education
High School Diploma -
Taunton High School
Taunton, MASkills
- Health and safety
- Nutrition
- First aid and CPR
- Patience and empathy
- Work ethic and integrity
- Customer service
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Behavior modification
Certification
First Aid / CPR
EEC Certified
Timeline
Substitute Preschool Teacher
Triumph Inc
01.2024 - Current
Cashier /Sales Floor Associate
TJX
07.2023 - 02.2026
High School Diploma -
Taunton High School