MIQUEIAS LIMA DE SOUZA
Boxborough,MA
Summary
Dedicated customer service professional with strong attention to detail and effective issue handling skills. Proven ability to enhance guest experiences and optimize operational workflows.
Results-driven Assistant Manager with a focus on team leadership and operational efficiency. Skilled in process improvement, staff training, and customer satisfaction, contributing to enhanced productivity and streamlined operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Hudson, MA
09.2024 - Current
- Greeted and checked in guests, ensuring smooth arrival experience.
- Managed phone inquiries and reservations using hotel management software.
- Assisted guests with requests, providing information on hotel services and local attractions.
- Processed guest check-outs efficiently, handling billing and payment transactions.
- Maintained cleanliness and organization of front desk area to enhance guest first impressions.
- Handled guest complaints professionally, contributing to improved customer satisfaction ratings.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Assistant Manager of Operations
MILKSHAKE LOVERS INC.
Nashua, NH
07.2021 - 05.2025
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed training programs to improve staff performance and operational efficiency.
- Analyzed operational data to identify trends and implement process improvements.
- Coordinated inventory management systems to optimize stock levels and reduce waste.
- Oversaw quality control initiatives ensuring compliance with company standards.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
JOSE FLORENCIO DO AMARAL
BRAZIL12.2013
Certificate - Computerized Accounting
MIDDLESEX COMMUNITY COLLEGE -
Lowell, MASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Issue handling
- Skilled in Opera PMS
- Multitasking and organization
Certification
- Certified Bookkeeping, Intuit - 2022
- Certified Hospitality Management, Alison - 2026
- English for Tourism - Hotel Reception and Front Desk, Alison - 2024
Languages
English
Professional Working
Spanish
Elementary
Portuguese
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2024 - Current
Assistant Manager of Operations
MILKSHAKE LOVERS INC.
07.2021 - 05.2025
High School Diploma -
JOSE FLORENCIO DO AMARAL
Certificate - Computerized Accounting
MIDDLESEX COMMUNITY COLLEGE -