Miranda Caires

• Coached crew members to optimize performance and motivate toward more efficient work.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Tracked receipts, employee hours, and inventory movements.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Taught patients about medications, procedures, and care plan instructions.
• Performed medical records management, including filing, organizing and scanning documents.
• Completed EKGs and walk tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Diagnostic prior authorizations for chest scans such as PET , CT and scheduled with patient
• Bronchoscopy scheduling and prep instructions to patients
• Implemented care and efficiency improvements to support and enhance office operations.

• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs in a fast paced manner
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges
• Point of care testing , urine drug screens , injections , phlebotomy performance, medication administering ,vaccine injections
• Test result documentation from outbox and informed patients in a timely manner
• Assisted small procedures , suture removal and abscess packing ,

fractured bone temporary cast , boots and splints

• Answered customer telephone calls promptly and appropriately handled needs.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.
• Trained new staff members in customer service techniques and hotel operations.
• Developed and maintained positive relationships with guests for satisfaction.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

• externship after passing CCMA in June of 2021
• Welcomed patients and inquired about wellbeing since last treatment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected histories, vitals, and current complaints via patient interviews.
• Scheduled appointments and tests to coordinate patient care.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Implemented care and efficiency improvements to support and enhance office operations.
• Athena friendly

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected room deposits, fees, and payments.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Developed and maintained positive relationships with guests for satisfaction.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.

• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.