Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Pratt

Ware

Summary

College student with experience in customer service and vocational training. Possesses organizational, detail-oriented, and communication skills from working in a restaurant and a cosmetology environment. Recognized for technical certifications, academic achievements, and reliability-based accomplishments. Interested in business operations or a customer service-oriented work environment. Current college student at Westfield State University majoring in marketing.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Big Y Foods Inc.
Ware
07.2023 - Current
  • Earned recognition as a Rising Star of the Month for the month of November 2023.
  • Received multiple customer compliments for service performance.
  • Flexible in working numerous positions, such as head cashier, self-checkout associate, service desk associate, and cashier.
  • Showcased reliability, problem-solving, and detail-oriented qualities.
  • Demonstrated excellent communication and cooperation with customers and colleagues.

Busser/Banquet Hall Server

Teresa's Restaurant
Ware
05.2021 - 09.2023
  • Supported daily restaurant and banquet operations within a fast-paced environment.
  • Worked with other members of the team to deliver efficient service during banquets and events.
  • Entrusted with customer service responsibilities that required professionalism, and attention to detail.
  • Showcased exceptional time management skills, flexibility, and teamwork.

Education

Bachelor of Science - Marketing

Westfield State University
Westfield, MA
05-2027

Associate of Arts - General Studies

Springfield Technical Community College
Springfield, Massachusetts, MA
05-2025

High School Diploma -

Pathfinder Tech
Palmer, MA
06-2023

Skills

  • Customer service
  • Complaint resolution
  • Telephone etiquette
  • Problem-solving
  • Organization and time management
  • Attention to detail
  • Active listening

Timeline

Customer Service Specialist

Big Y Foods Inc.
07.2023 - Current

Busser/Banquet Hall Server

Teresa's Restaurant
05.2021 - 09.2023

Bachelor of Science - Marketing

Westfield State University

Associate of Arts - General Studies

Springfield Technical Community College

High School Diploma -

Pathfinder Tech
Miranda Pratt